iOS devices cannot connect to SONOS with a Boost wired direct to an Orbi router with the new firmware for Orbi - V1.12.0.18. Macs and PCs can connect. Has anyone else experienced this problem and does anyone have a solution? I do not wish to use SONOS in wifi mode without a Boost connection as, even with Orbi, the wifi signal is not good enough around the whole house to stop drop-outs etc. iOS devices can connect to SONOS with a wired Boost using the old firmware for Orbi - V1.11.0.20. I have therefore downgraded to this pending a solution with the new firmware. All help appreciated.

I have Sonos working perfectly with 12.0.18 using a Boost wired directly to the Orbi router. Sonos can sometimes have a problem with resetting IP addresses so I would advise setting up your Orbi network then removing the power to all your Sonos devices and then powering up starting with your Boost. Allow that a few minutes before switching on the ZPs. I am assuming in this that your basic Orbi setup is correct. Just to check, I assume that if it is set as a router that the modem is not routing. Also, I assume the Boost is connected to the router or the satellite.

Thanks for the reply Timch. My system is connected as you set out in your note. I have restarted from the ground up (Boost then other Sonos units) but I still don't get a working system under iOS using the new firmware. Everything works using an HP laptop, a MacBook Air and an iMac - it just seems to be iPhones and iPads that cannot connect. If I revert to the previous firmware, everything works, including iOS devices. For what it's worth, I have also reserved the IP addresses of all the Sonos units.

No problems here with a Boost setup either. As timch said, I would look for a wiring or setup problem first. I don't know your setup, but if you have two routers and Orbi is not in AP mode, then the wired and wireless clients could be on different subnets and Sonos wouldn't work.

Thanks st_shaw and timch. My set-up is using a Netgear modem (no router capability) to which the Orbi is connected, acting as a router. The Sonos Boost is connected by ehternet to the Orbi unit. Everything works well, including controlling Sonos via wifi by desktop, portable (PC and Mac), except iOS devices which cannot connect when the Orbi has the V1.12.0.18 firmware. Are you both having no trouble with iPhones and iPads on your set-ups? Everything, including iOS devices works for me when using the older firmware V1..11.0.20. With thanks for your help.

Loxley No problems with iPhones and iPads and Sonos on v1.12.0.18. I'm running Orbi in AP mode though. You are seeing strange behavior for sure. It's not obvious what the problem is. It amost sounds like the iOS devices are connectig to a different WiFi network. A few questions might help figure out what's happening: 1. Is the guest network enabled on Orbi? 2. What is the IP address of your Orbi router, e.g. 192.168.1.1, and what is the WiFi SSID and IP address on your iOS device when it's not working? 3. When your iOS device isn't working with Sonos, can your iOS device access other devices on your LAN? If you don't have a way to test LAN connectivity, you could download an app that includes ping functionality. "Network Tools" from Hurricane Electric on the App Store includes a ping function. With that you can see if you are able to ping the router, the Sonos Boost, etc. 4. When iOS cannot see Sonos, does it matter whether the iOS device is connected to the Orbi Router or Satellite. Some people have reported issues with Satellite connectivity, but I don't think I've seen anyone say they cannot see devices wired to the router when they are associated with the Orbi router WiFi.

ORBI and SONOS - FW V1.12.0.18 does not work

11 Replies

timch
Luminary
Jul 23, 2017
I have Sonos working perfectly with 12.0.18 using a Boost wired directly to the Orbi router. Sonos can sometimes have a problem with resetting IP addresses so I would advise setting up your Orbi network then removing the power to all your Sonos devices and then powering up starting with your Boost. Allow that a few minutes before switching on the ZPs. I am assuming in this that your basic Orbi setup is correct. Just to check, I assume that if it is set as a router that the modem is not routing. Also, I assume the Boost is connected to the router or the satellite.
- Loxley
  Guide
  Jul 23, 2017
  Thanks for the reply Timch.
  
  My system is connected as you set out in your note. I have restarted from the ground up (Boost then other Sonos units) but I still don't get a working system under iOS using the new firmware. Everything works using an HP laptop, a MacBook Air and an iMac - it just seems to be iPhones and iPads that cannot connect. If I revert to the previous firmware, everything works, including iOS devices.
  
  For what it's worth, I have also reserved the IP addresses of all the Sonos units.
st_shaw
Master
Jul 23, 2017
No problems here with a Boost setup either. As timch said, I would look for a wiring or setup problem first.

I don't know your setup, but if you have two routers and Orbi is not in AP mode, then the wired and wireless clients could be on different subnets and Sonos wouldn't work.
- Loxley
  Guide
  Jul 23, 2017
  Thanks st_shaw and timch.
  
  My set-up is using a Netgear modem (no router capability) to which the Orbi is connected, acting as a router. The Sonos Boost is connected by ehternet to the Orbi unit.
  
  Everything works well, including controlling Sonos via wifi by desktop, portable (PC and Mac), except iOS devices which cannot connect when the Orbi has the V1.12.0.18 firmware. Are you both having no trouble with iPhones and iPads on your set-ups?
  
  Everything, including iOS devices works for me when using the older firmware V1..11.0.20.
  
  With thanks for your help.
  - st_shaw
    Master
    Jul 23, 2017
    Loxley No problems with iPhones and iPads and Sonos on v1.12.0.18. I'm running Orbi in AP mode though.
    
    You are seeing strange behavior for sure. It's not obvious what the problem is. It amost sounds like the iOS devices are connectig to a different WiFi network. A few questions might help figure out what's happening:
    
    1. Is the guest network enabled on Orbi?
    
    2. What is the IP address of your Orbi router, e.g. 192.168.1.1, and what is the WiFi SSID and IP address on your iOS device when it's not working?
    
    3. When your iOS device isn't working with Sonos, can your iOS device access other devices on your LAN? If you don't have a way to test LAN connectivity, you could download an app that includes ping functionality. "Network Tools" from Hurricane Electric on the App Store includes a ping function. With that you can see if you are able to ping the router, the Sonos Boost, etc.
    
    4. When iOS cannot see Sonos, does it matter whether the iOS device is connected to the Orbi Router or Satellite. Some people have reported issues with Satellite connectivity, but I don't think I've seen anyone say they cannot see devices wired to the router when they are associated with the Orbi router WiFi.

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ORBI and SONOS - FW V1.12.0.18 does not work