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Orbi AX1800 will not connect to internet
Just purchased Orbi today, more specifically : Orbi AX1800 WiFi 6 Dual-band Mesh Router(RBR350). Thing came in a package with AP (which I have just kept in the box to add later if I ever get internet from the router). Previously I have had a Huawei router provided from my ISP.
I've been totally unsucsessful in establishing an internet connected wifi by connecting it to my fiber box.The router does not connect to receive the internet connection.
Everything went smooth when setting up obri, establishing user, dl the app, setting ssid and pw. The Obri updated its firmware as intented. I've connected to the wifi that the Obri does establishe and it works fine. Only problem being that it wont connect to my ISP and provide internet. Obri Mac address has been notified to ISP and authorized to connect.
The router should be in good order as it works perfectly when connected from the ethernet port of my Huawei router to the internet port of the Obri. That way it receives internet and provides very fast wifi to my phone. My ISP can see it connected/registered under the correct MAC address when connected that way.
Are there any considerations in the app to try before I return the thing. I should note that I've followed the Netgear prescribed procedure, turning modem off for 1-2 minutes, connecting to obri router, and then provide power to obri router. Its not the cord as it works with the Huawei but not Obri. Every single time I've tried to connect the Obri router the light on the on it has blinked an then turned steady purple.
I seem to have run out of options. I've seen stories of the internet port of the Obri being faulty but I doubt that is the case as internet is recived from my current router. Is there a difference in a WAN port and the internet port in of the Obri router?
Any advice would be highly appreciated. Thanks in advance.
Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you
5 Replies
Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank youThanks, I've copied the request to that forum but did not find the option to delete it here.
Agreed. But it is a bit confusing that on the Obri router there is a yellow port for input marked "internet" (not WAN). I'm familiar with a WAN port from my current router and others but wanted to get affirmation that there is no diffenece in this "internet port" from what we know as WAN.
Here's you can see the backside of the router.https://www.netgear.com/uk/home/wifi/mesh/rbk353/
You are SO RIGHT (and I am so embarassed). Bless their little pointed heads. On the older Orbi's, the entire jack was yellow and labelled "WAN". Score for reading comprehension: zero.
