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Forum Discussion
Orbi CONSTANT Restarts, Disconnects, ETC
I have an RBR50 + 3x RBS50 pretty large home. When this system works.....it works fantastic full speed everywhere. I have been fighting this damn thing for 6 months now. I have exhausted every option im ready to just smash the whole system with a sledgehammer to be honest.
- Have tried every possible firmware update. Factory reset after update etc. Turned off auto update and rolled back......EVERYTHING!
-Disabled all the features(mimo, diasy chain, etc)
-Tried all the different channels.
-I even swapped out my RBR50 and tried all this stuff again.
I am currently at the recommeneded V2.0.1.4 and its still complete garbage. Id say at least 4-5 restarts a day and constantly disconnects.
I am just at a complete loss. No idea what to do now. Is there a new beta firmware? ANy other suggestions?
Please god help. My family is driving me crazy since this thing is contantly going out. I have put in countless hours troubleshooting myself and with techs. Spent about $900. Unbelievable...HELP!
20 Replies
What is the Mfr and model# of the ISP modem?
How big is your house? Sq Ft####
Can you try the following, factory reset the Orbi router and 1 Satellite. Don't use the other Satellites.
Set up the Orbi router from scratch. Set SSID name and PW.
Dissble Beamforming, MIMO, Daisy Chain and Fast Roaming if you have these options. Later on, re-enable Beamforming only to test.
Set 2.4Ghz for manual channel 11. You can try 1 or 6 as well.
Set 5Ghz for any open or unsused channel. Do a wireless scan to see whos near by. How many nieghbors do you have near by?
Set WPA2 and AES only.
Under Advanced/Advanced Setup/Advanced Wireless Settings disable or uncheck 20/40Mhz Coexistence.
Ensure uPnP is enabled and IPv6 is disabled.
Save all settings and reboot the Orbi router. Run some quick tests to make sure a few devices can connect to the router first and get internet access. Run some speeds tests if you want to.
After all this, set up just 1 Satallite, say no more than 40 feet distance from main router. Run the sync process and let the Satellite synce. If it fails to sync with a BLUE light, move the Satellite closer to the Orbi router. After acquiring a BLUE light. Run some tests with just 1 satellite connected. Leave the other 2 Off line.
I have a 5000 sq ft house and only have 1 Satellite used at the far end of the house from where the Orbi router sites up stairs. About 40 feet between them. Range, coverage and performance is stellar and zero disconnections.
nickcharles79wrote:I have an RBR50 + 3x RBS50 pretty large home. When this system works.....it works fantastic full speed everywhere. I have been fighting this damn thing for 6 months now. I have exhausted every option im ready to just smash the whole system with a sledgehammer to be honest.
- Have tried every possible firmware update. Factory reset after update etc. Turned off auto update and rolled back......EVERYTHING!
-Disabled all the features(mimo, diasy chain, etc)
-Tried all the different channels.
-I even swapped out my RBR50 and tried all this stuff again.
I am currently at the recommeneded V2.0.1.4 and its still complete garbage. Id say at least 4-5 restarts a day and constantly disconnects.I am just at a complete loss. No idea what to do now. Is there a new beta firmware? ANy other suggestions?
Please god help. My family is driving me crazy since this thing is contantly going out. I have put in countless hours troubleshooting myself and with techs. Spent about $900. Unbelievable...HELP!
Zoom 16x4 model 5370
6000 sqft plus front and back yard. Need the extra sats for front and back.
Pretty much done all this a few times. Ends up doing the same thing eventually.
One thing I cant do is run in AP mode. When i try to switch over it just crashes and i have to do a factory reset. ANy suggestions on how to switch to AP mode?
ANyone have the 2.2 beta firmware?
Ok, just making sure modem is stand alone only. Which is why AP mode won't work, you need a router in front of the Orbi when in AP mode.
Give my suggestions a try with one Satellite first. Then we'll add a 2nd. 5000sq ft is good with just one. However I'm sure the buiding lay out is much different.
How many nieghbors do you have near by?
Beta can only be given by NG support. If you want to, phone it and ask.
nickcharles79wrote:Zoom 16x4 model 5370
6000 sqft plus front and back yard. Need the extra sats for front and back.
Pretty much done all this a few times. Ends up doing the same thing eventually.
One thing I cant do is run in AP mode. When i try to switch over it just crashes and i have to do a factory reset. ANy suggestions on how to switch to AP mode?
ANyone have the 2.2 beta firmware?
Only way I got mine to be reliable again was to use it as a Access Point reather than a router. While it works this way I really want the wired backhaul they took away.
If would be nice if someone from Netgear would at least commect on how long we are going to have to wait for a solution for this issue.
You could contact NG support and see if they have a beta build for you to check out if you have exhausted all other means of troubleshooting.
mpf541wrote:Only way I got mine to be reliable again was to use it as a Access Point reather than a router. While it works this way I really want the wired backhaul they took away.
If would be nice if someone from Netgear would at least commect on how long we are going to have to wait for a solution for this issue.
- Same problem... with all the press and reviews I expected some big improvement over the Google WiFi pucks it is intended to replace. Thankfully I have not eBayed the pucks yet. The rbr50 and its satellite system disconnects multiple times per day then reconnects with uncertin results.. Computers with Netgear USB AC adapters reconnect back to the distant router rather than the closer satillite despite a big signal strength difference between the two. All firmware is up to date, I have treid every variation of feature on and off , in both router and AP mode. The rbr50 is just unstable and unreliable as even the most basic access point. I am very dissapointed and about ready to go back to Google WiFi and eBay this pair of problems.
Any other wireless neighbors near by? If so, how many and what channels are they using?
Whats the Mfr and model if your ISP modem?
What is the distances between the router and satellite(s)? 30 feet to begin with minimum. Building materials can be a factor.
Try a factory Erase of the router and satellite and setup from scratch. Others reported this helps as a last resort.
obstcr1984 wrote:
Same problem... with all the press and reviews I expected some big improvement over the Google WiFi pucks it is intended to replace. Thankfully I have not eBayed the pucks yet. The rbr50 and its satellite system disconnects multiple times per day then reconnects with uncertin results.. Computers with Netgear USB AC adapters reconnect back to the distant router rather than the closer satillite despite a big signal strength difference between the two. All firmware is up to date, I have treid every variation of feature on and off , in both router and AP mode. The rbr50 is just unstable and unreliable as even the most basic access point. I am very dissapointed and about ready to go back to Google WiFi and eBay this pair of problems.Wow, this sounds just like my issues. I've had the system work for a few days at times, but then other times I'm rebooting, resyncing or or relying on phone hotspots. VERY frustrated. I keep a metal probe near the router for frequent factory resets. Didn't want to use it as AP, but may have to.
