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Forum Discussion
Orbi constantly dropping internet and rebooting
My Orbi is dropping the internet connection and is rebooting itself every 20 minutes or so. Been working fine for 7 months and all of a sudden doesn’t anymore. Game factory reset multiple times but still the same issues. Would like my money back on this garbage and just get a normal router that will actual work. Sitting her using my cell phone data to post this cause nobody in the house can connect To the bleeping internet
4 Replies
I am having the same issue. Thought it might be a firmware problem so I upgraded to v2.1.4.16 and still have the same issue. It rebooted on my 3 times while i was on a Webex call.
For both posters:
Any other wifi neighbors near by? If so, how many?
What channels are you using? Try manual channels 1, 6 or 11 on 2.4Ghz and other unused channels on 5Ghz.
Disable MIMO, Daisy Chain and Fast Roaming.
Whats the distances between the router and satellites.
What is the Mfr and model# of the ISP modem the Orbi is connected too? Built in router here by chance?
Review this and try it out after a factory reset:
I have 1 RBR50 router and 3 RBS50 satellites. Everything is at firmware version 2.1.4.16
My throughput testings is great. In general, laptop and TV usage I have not noticed a problem. But if I'm on a WebEX or bluejeans or skye, it is really bad. I lose my ability to hear people or talk myself. Video hangs, etc. I also have a IP polycom phone and the thing is constanly every 30 mins or so rebooting itself because it can't find the network.
I don't know what the problem is. Maybe Orbi is rebooting itself. Is there a log some where that tells you if it is rebooting?
Yes there is a log its under Advanced-Administration-Logs also you may want to check your modem logs to make sure its not a issue on the ISP side.
DarrenM
