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Forum Discussion
orbi constantly dropping internet
I consistently for the last many months had outages of my internet connection on the orbi network - in past it happened once or twice a week for a few minutes. enough to be annoying but not enough to...
I had recently bought RBK43 for a couple of days and experienced the same issue. The orbi kept dropped in internet connection few times a day.
Really felt annoyed.
Hope they will issue new firmware and tackle the issue.
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
edliu97 wrote:
I had recently bought RBK43 for a couple of days and experienced the same issue. The orbi kept dropped in internet connection few times a day.
Really felt annoyed.
Hope they will issue new firmware and tackle the issue.
It was not working and getting worse after changed the setting.
The disconnection kept occur a few times in an hour. Really exhausted in dealing with this orbi.
It seemed there are huge problems in continuing connection the internet and the latest firmware has not addressed to this issue.
Hope they could address it quick and fast, otherwise other consumers will buy other brands instead of netgear
Please provide feeback to the questions presented so we can get a better idea of your situation and might be able to help you better.
Not everyone is having a bad experience with there Orib systems. However some it just takes some fiddling with or troubleshooting to get workign better. You also may have a bad system which may need to be RMAd. However we can't determine that untill we get more information and try a few things first. This problem maybe only with your system and not FW related.
There is a new beta FW available as well:
There are pleanty of other users that are having good experiences.
edliu97 wrote:
It was not working and getting worse after changed the setting.
The disconnection kept occur a few times in an hour. Really exhausted in dealing with this orbi.
It seemed there are huge problems in continuing connection the internet and the latest firmware has not addressed to this issue.
Hope they could address it quick and fast, otherwise other consumers will buy other brands instead of netgear
What FW is currently loaded?
2.1.4.6
What is the Mfr and model# of the ISP modem the NG router is connected too?
Swisscom, internet box plus, siligence, SGA441SW
What is the size of your home?2.5 stories
Sq Ft?
~160m2
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.from router to satalite near TV is approx 3 meters
from router to satellite on attic is approx 10 meters
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.i tried iterate all of them - no difference.
Any Wifi Neighbors near by? If so, how many?1 sometimes 2 but they don’t overlap/interfere afaik.
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).made no difference. If anything it kinda got worse.
In the end I completely factory reset everything and i’ve Now been running for approx 2 days without noticeable problems.
This is though the same thing I do every now and then when internet connection starts dropping out or some other issue occurs. I still would like to understand why orbi thinks there is no internet when everything else can connect fine via the Swisscom router by a cable (or WiFi but i have that turned off on Swisscom to not interfere with orbi)
thank you
- Are you sure that your Swisscom modem is configured as a bridge and not a router?
