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Forum Discussion
Orbi disconnecting every few hours (wired and wifi)
Anyone else experiencing Orbi disconnecting from internet every few hours? Both wired & wireless connections. Latest firmware 2.5.1.8
5 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).Has a factory reset and setup from scratch been performed since last FW update?
Caspian00 wrote:
Anyone else experiencing Orbi disconnecting from internet every few hours? Both wired & wireless connections. Latest firmware 2.5.1.8FURRYe38
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Is the Orbi system operating in Router or AP mode?Mfr: Pace Plc
Model: 5268AC
Provider: AT&T Fiber
Orbi: Is in Router mode
Since i'm experiencing issues with hard wire attached devices too, I think once that's resolved, wirless will be resolved too. I will try disabling all the services you suggested and see if it makes a difference.
Do you think the issue may be that I need to setup a DMZ+ between ATT modem and Orbi? I don't want to put ORBI in AP mode since I lose a lot of it's services.
Thank you for any insights.Yes, since your ISP Modem has a built in router and wifi, you should use the DMZ or IP pass thru for the Orbi in router mode.
This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Hi there. It's sound just like my problem. But home at me, it's disconnected 24 hour after reboot of the router. the last few days. Can i see after i have keep an eye on it. But strangely i can get access to the router from the WAN:smileyfrustrated: but all LAN on ethernet and wlan is dead, ontil reboot..
I have shot down 2.4 radio, on the router and the sattelite, an use channel 36 on the 5Ghz band. have have static ip address from my ISP
Caspian00 wrote:
Anyone else experiencing Orbi disconnecting from internet every few hours? Both wired & wireless connections. Latest firmware 2.5.1.8What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the RBS wired or wireless connected to the RBR?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).Has a factory reset and setup from scratch been performed since last FW update.
T_Duck wrote:Hi there. It's sound just like my problem. But home at me, it's disconnected 24 hour after reboot of the router. the last few days. Can i see after i have keep an eye on it. But strangely i can get access to the router from the WAN:smileyfrustrated: but all LAN on ethernet and wlan is dead, ontil reboot..
Jeg have shot down 2.4 radio, on the router and the sattelite, an use channel 36 on the 5Ghz band. have have static ip address from my ISP
