NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

James754's avatar
James754
Follower
Jan 28, 2018

Orbi dropping internet connection

So my Orbi keeps dropping internet connection with my Amazon TV via Ethernet but WiFi remains working. I have to reboot Amazon TV to have it reconnect to the Orbi. Both Orbi and Amazon TV have most recent firmware update. My internet is fiber and up to 1gbps speed. So I have the Ethernet cable directly from wall into Orbi and another cable from Orbi into Amazon TV.
Any ideas why it keeps dropping internet to my Amazon TV?
drop
dropping
ethernet
internet
Orbi
Troubleshooting

3 Replies

  • t_k's avatar
    t_k
    Luminary
    Feb 08, 2018

    Yes, it's almost certainly the bugs with the Orbi backhaul (WDS) system. I just posted about it here.

     

    Providing I'm seeing the same thing you are, there is nothing you can do about the issue. You have to use a different product.

  • tagteam's avatar
    tagteam
    Virtuoso
    Jan 30, 2018

    On your Amazon Fire device, go to Settings>>Network and choose Wired.

     

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jan 30, 2018

    Do you have both wifi and ethernet enabled on the Amazon TV at the same time? if so are you able to shut off the wifi connection and just have ethernet?

     

    DarrenM