ORBI drops internet at end of COD Modern Warfare Matches

Question

Hi,&nbsp;My Orbi drops internet connection fairly regularly after the conclusion of Modern Warfare matches when the game is loading me back into the lobby to start another match.&nbsp; I've upgraded firmware many times, no effect.&nbsp; I've tried enabling and disabling DOS attacks, no effect.&nbsp; My parents have the same router and I don't see these problems when i am on their network.&nbsp; My parents provider is AT&amp;T and mine is Spectrum.&nbsp; Is there anything to investigate between cable modem and router?&nbsp; When the connection drops, it's always down for exactly 4 minutes then recovers.&nbsp; This problem has me stumped, see lots of problems related to dropping internet, but really would like to understand why specifically during a particular game operation the network craps out.&nbsp;Thanks.

FURRYe38 · Answer

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Is the a PC or console gaming device?

dbtz · Answer

FURRYe38&nbsp;wrote:What Firmware version is currently loaded?&nbsp; 2.5.1.16What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Mfr: Hitron Technologies Model: E31N2V1 DOCSIS 3.1 eMTA&nbsp; ISP: Spectrum CableIs the a PC or console gaming device?&nbsp; &nbsp;PC&nbsp;&nbsp;Additionally tried last night adjusting wan_lease based on KB article on this forum to 1200.&nbsp; That had no effect on stopping the problem.&nbsp;&nbsp;I've pasted the log entry that was captured at the time intertent connection was dropped.&nbsp; I can't say this log entry was a cause or result of the lost connection as this message often differs between a DoS log entry versus a Nat delete or add log entry.&nbsp;[UPnP set event: add_nat_rule] from source 192.168.1.9, Wednesday, July 29, 2020 23:56:54&nbsp;Thanks.

FURRYe38 · Answer

Does this only happen with this one game?

Do you have a nother PC that you can test with by chance?

I don't see this when I had my RBK50 online last week, though I play on xbox.

Do you have any Armor, Circle or IPv6 enabled on the RBR?

Sounds like there maybe a problem between game, RBR and modem.

Blanca_O

dbtz · Answer

FURRYe38&nbsp;wrote:Does this only happen with this one game?&nbsp; No, problem occurs with with other titles such as Company of Heroes 2.&nbsp; The pattern is the same, after match completes returning to lobby sometimes the router would lose the internet connection.Do you have a nother PC that you can test with by chance? Yes, same thing happens on other PC's as well.I don't see this when I had my RBK50 online last week, though I play on xbox.&nbsp;&nbsp;Do you have any Armor, Circle or IPv6 enabled on the RBR? No armor, IPv6 is enable but i troubleshooted this setting on/off, no effect on solving problem.&nbsp;Sounds like there maybe a problem between game, RBR and modem.&nbsp;Blanca_O&nbsp;Additional, per the log entry i provided last time, I took a shot at disabling UPnP.&nbsp; This definitely solved the problem.&nbsp; I am 4 days plus of nightly gaming into the change and not a single disconnect.&nbsp; It begs the question what value this feature provides when all my devices in home work without enabling this setting?

ekhalil · Answer

dbtz&nbsp;wrote:........ It begs the question what value this feature provides when all my devices in home work without enabling this setting?If your devices work correctly without UPnP then you should be fine without it enabled. You probably can disable UPnP in the PC or the game box instead of doing this in Orbi.UPnP is used by some devices to automatically recognize other devices in the network, as an example a media player to find all storage devices your network by name so that you can select a storage device directly without the need to provide the specific address of the storage device to the media player.

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ORBI drops internet at end of COD Modern Warfare Matches

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