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Forum Discussion
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
I've setup my friends 50 series system for him, ROUTER mode, and has had no complaints about it. I keep asking him how things are going. Says no issues.
If you feel your system is not working well, you might ask for an RMA.
cheshbr Thanks for the tip about the NetAnalyzer app I will definitely give it a try next week. As to downloading Firmware separately I have done that. Also factory reset sattalite and main unit, nvram wipe on both, manually re-entered configuration settings, many reboots etc... I have a googlefiberbox acting as the router with wifi disabled. Orbi in AP mode, all my devices in my network have hard coded IPs entered into router already. 1GB down/up connection, no managed switches. Still the same issue persists for last several firmwares that I have alluded to in past/previous posts.
Hey JMU1998, I have a couple of additional ideas.
- Can you try another primary router? Alternatively set up your Orbis at a friend’s house? This is a way to check once and for all if the issues you are experiencing are in the signal path before the Orbis at your house
- If you have Ethernet at another point in your house where you normally plug in the satellite, then swap the location of the router and the satellite - put the router where the satellite was, and the sat where the router was. As long as the internet input goes into the yellow WAN port on the Orbi router, it should make no difference to the overall config.
- You could also swap out the Ethernet cable(s) you are currently using, too, in case they are the problem.
If, at the end of this suite of troubleshooting, nothing has changed, then I suspect you may have faulty units.
