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Forum Discussion
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
Dear Forum/Community members, Can somebody help me understand why Netgear only explains "manual update" on the support website? Today, I used "online update" to 2.1.4.16 and admit it was a mess. I lost internet connection, had to restart a couple of times, tried different routes to switch off all, restarting routers/satellites in different sequences, with or with ethernet cables (ethernet backhaul!) pluggin or out.
Ultimately, my "online update" worked only after switching off all, restart router first, then one satellite, then the other, without ethernet cables plugged in. System was then stable, and could plug in the ethernet cables later and the system switched to Ethernet backhaul and now appears stable. Online update was definitely full of troubles.
So back to my question: Why does Netgear explains the "manual update" on support websites, and does this mean that I should never to "online update"?
Best regards
V.
Manual Update means downloading the FW update files for your system to a PC. Then wire connect this PC to the satellites first and upgrading them first, then wire connect to the router and upgrade the router lastly.
I kind of ran into the same issue when setting up my friends system out of the box. After getting the satellites upgraded and the router to v.10, I did use the routers FW upgrade to upgrade ALL using it's web page to v.16 and it workd for me:
valentinissimo wrote:
Dear Forum/Community members, Can somebody help me understand why Netgear only explains "manual update" on the support website? Today, I used "online update" to 2.1.4.16 and admit it was a mess. I lost internet connection, had to restart a couple of times, tried different routes to switch off all, restarting routers/satellites in different sequences, with or with ethernet cables (ethernet backhaul!) pluggin or out.
Ultimately, my "online update" worked only after switching off all, restart router first, then one satellite, then the other, without ethernet cables plugged in. System was then stable, and could plug in the ethernet cables later and the system switched to Ethernet backhaul and now appears stable. Online update was definitely full of troubles.
So back to my question: Why does Netgear explains the "manual update" on support websites, and does this mean that I should never to "online update"?
Best regards
V.
Thank you for your reply. I had seen your message beforen when I was looking for "online update". It came up in a thread of a user who asked a similar question like me.
Anyways ... I searched more and then stumbled across the very first post in this thread, the one in which the Netgear representative announces the 2.1.4.16 firmware and it literally says "Please use the manual firmware upgrade process to apply to your Orbi."
So this settles the question. Netgear only talks about Manual Update because that's what Netgear recommends. I find this utterly lame to propose "Online Update" in the Web Interface, and via the Orbi apps on iOS and in reality recommending a "Manual Update" for which you need a computer.
Anyways ... I can confirm that the "Online Update" was not a smooth ride. Too many issues. So manual update is the way to go. Netgear ... not what I expected.
V.
Valentinissimo, i have implemented the telnet script to turn off auto updates, as I prefer only manual updates because then I have control. I have a folder on my Mac containing several versions of Orbi RBR50 and RBS50 firmware that I know work, and that I can downgrade/upgrade to as required. The tip is to always manually install FW to the satellite first.
