NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
Consider yourself lucky. The 2.1.4.16 firmware update has made my system COMPLETELY unstable. The stupid device looses its internet connection 5-6 times a day requiring a reboot.
I just did a factory reset today to see if there was an issue with teh firmware update and low and behold...90+ minutes into the newly configured system all the devices in my house loose connectivity. Wifi is still available but the app says the main router is offline with the internet. I've let it sit for 2-3 hours while I worked outside and it never regains internet connectivty until I reboot the main router.
I was going for months without any hiccups and not I reboot 5-6 times a day for the last weeks week.
I now just cannot take it anymore. A once fantastic product is now a piece of crap like the other routing options I've been through over the years. Quite a premium to pay for an unstable POS.
That is, unless this is just a faulty hardware at which point I expect an exchange since it's been less than a year since I purchased.
Please...fix this latest firmware to not loose connectivity.
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the Mfr and model# of the ethernet switch if one is in the configuration.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Current FW is stable, there are many others having good experiences with it so is not a FW issue.
https://community.netgear.com/t5/Orbi/Orbi-firmware-update-v2-1-4-16-availability/m-p/1592753/highlight/true#M34020
Another initial setup process: https://community.netgear.com/t5/Orbi/Backhaul-breaks-the-whole-network/m-p/1615770/highlight/true#M38393
If you don't think your system is working as is should, please try some of the suggestions and give feedback regarding them. If not, I would ask NG support for an RMA. Others have expressed that there systems were not working well, asked NG for an RMA and got a good working system.
You can ask NG for the new beta FW thats available as well:
PhloyBoy wrote:
Consider yourself lucky. The 2.1.4.16 firmware update has made my system COMPLETELY unstable. The stupid device looses its internet connection 5-6 times a day requiring a reboot.
I just did a factory reset today to see if there was an issue with teh firmware update and low and behold...90+ minutes into the newly configured system all the devices in my house loose connectivity. Wifi is still available but the app says the main router is offline with the internet. I've let it sit for 2-3 hours while I worked outside and it never regains internet connectivty until I reboot the main router.
I was going for months without any hiccups and not I reboot 5-6 times a day for the last weeks week.
I now just cannot take it anymore. A once fantastic product is now a piece of crap like the other routing options I've been through over the years. Quite a premium to pay for an unstable POS.
That is, unless this is just a faulty hardware at which point I expect an exchange since it's been less than a year since I purchased.
Please...fix this latest firmware to not loose connectivity.