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Forum Discussion
BretD
Jun 04, 2018Administrator
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
Placesandspaces
Jan 27, 2019Apprentice
Has anyone heard about manuals rolling back the firmware to 2.0.1.4 and letting the Orbi update itself back to the latest firmware? I saw a YouTube video where a guy had contacted Netgear because he was having issues with the latest firmware at the time. He said NG support explained that manually rolling back the firmware would put the Orbi back on track to stable firmware upgrades. This is the link to what he explains. https://youtu.be/ONY9BVxhHHI hope this helps someone. Anyone!!
radamchak
Jan 27, 2019Guide
That youtube video is close to a year old.
- PlacesandspacesJan 27, 2019ApprenticeWith all the problems with the firmware issues any suggestions should be welcome regardless of the age of the suggestion. I tried rolling mine back to 2.0.1.4 and it has been somewhat more stable. Not sure if it will remain that way but better than sitting on my hands doing nothing.
- Flash008Jan 27, 2019Luminary
Stand in line with the other 100s of people who all ask the same question. How to roll back to 2.1.4.x, which does not have the "newer" auto-update disable ability. I too have commented to Netgear, as with MANY others, and it is clear "NETGEAR DOES NOT CARE".
What they do care about is MONEY. If you open your eyes and observe where Netgear puts the majority of their resources...it is with new products and new features that in many cases add revenue ability to Netgear.
Case and Point...if you look at my thread (which Netgear actually responded to, surprising actually)...Look at the choice of words and response. The “Netgear Employee” goes on-and-on about how awesome Netgear is and how they have released new hardware products and introduced new features for Orbi. The "employee" focuses on "Netgear Insight" as a bragging point. Is that feature FREE-TO-USE???
New hardware (MONEY)...Netgear Insight (MONEY).....
Orbi Firmware updates..."QUARTERLY"...As per the Netgear Employee. Hence, any (MOST) problems they create or already exist will require YOU waiting 3 months. Unless it’s a "critical" issue, then maybe they respond faster. And by critical...I think the EMPLOYEE means 'major PUBLIC security bug, or something that BRICKS your Orbi (can't have that bad PR impacting revenue).
If you take the time to read my thread and the Netgear response, you will see my response where I TRY to stay factual and provide KEY POINTS of how Netgear’s concern and priority and commitment to "FIXES" is flawed.....Many of the same and heavily reported issues STILL EXIST after SEVERAL firmware updates, as with new feature requests still not fulfilled. But they have time to release new products and provide new features that focus on REVENUE creating ability such as Insight and new Orbi devices running the same code, and will likely have the same problems.
Take a look....
- PlacesandspacesJan 27, 2019ApprenticeBro...I don’t disagree with what you are saying. I think Netgear is going the route of Sony where they abandon older devices quickly to get ready for the latest and “greatest”. For instance Netgear is already prepping for Orbi AX routers. Great but the existing Orbi has issues for many users. Not all...but many. I think Netgear tried to one up the competition by adding features which caused new firmware to be implemented instead of just focusing on a solid product. I will buy a simple sturdy product over a fancy one with glitches any day. So I agree with you totally in your assessment regarding Netgears aim to make money vs focusing on quality. No argument there from me.
- FURRYe38Jan 27, 2019Guru - Experienced User
Users also have had good operation with v210 as well. Yes it's got it's own oddities about it and some bugs, however seems to be good for users who have done the manual FW load and then factory reset and setup from scratch. Placement is key as well.
Something you should try and see.
ttps://community.netgear.com/t5/Orbi/Your-experience-with-Firmware-2-2-1-210-released-as-of-10-3-18/m-p/1681722/highlight/true#M48325
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-released-as-of-10-3-18/m-p/1647303/highlight/true#M42416On the other hand others have had good operation from what we know with out any resets. Auto update seems to work for them. I for one set up my friends system over a year ago and at that time, I manually loaded FW, reset and setup from scratch upon first install. I just went over to his place last month to check on it. It had updated automatically to v210 and had zero complaints about it. It's kind of hard to narrow down where the really issue is. I still think that there is a auto udpdate issue that for some, just doesn't work correctly and doing a FW reload, reset and setup from scratch seems to resolve this. I see this on my Orbi system testing and other NG routers as well. I'm just not a fan of the auto update feature. :smileyfrustrated:
Placesandspaces wrote:
With all the problems with the firmware issues any suggestions should be welcome regardless of the age of the suggestion. I tried rolling mine back to 2.0.1.4 and it has been somewhat more stable. Not sure if it will remain that way but better than sitting on my hands doing nothing.- Flash008Jan 27, 2019LuminaryAt some point Netgear will be forced to accept that many of these complaining Orbi users/customers are not uneducated. Many of us are very skilled, very educated, experienced professionals, with YEARS, DECADES, of hands-on technical experience currently working in tech jobs where we are trusted with multi-million dollar environments far more sophisticated than anything Netgear creates.
Case-and-point, please stop repeating, reposting, over and over again, the same “manual reload firmware, reset, placement, etc, etc”.....instead....ASSUME WE HAVE ALREADY SPENT HOURS, DAYS, WEEKS AND MONTHS...doing these very basic things....and the truth is Orbi needs major work! Count the hours, days, weeks and months Netgear spends reading these posts, replying with the same pointless and helpless information copy/paste templates you obviously use, and use that time to FIX ORBI.
Just a suggestion....