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Kdosborn1's avatar
Kdosborn1
Aspirant
Apr 30, 2018

Orbi goes out about once every other month

I’m about to buy another router that’s not associated with Netgear. My Orbi goes out about once every other month and it’s down for days. It’s down now... unbelieveable!

Troubleshooting

4 Replies

  • microchip8's avatar
    microchip8
    Master
    Apr 30, 2018

    I'm very sorry you had such bad luck with the Netgear service. Personally, when I had an issue in the past, my experience was great. Having said that, I'm well aware of others having a bad time so am not trying to root for Netgear or someone else. Just don't think that the grass is much greener on the other side. Big companies often have very bad customer services, especially when it gets down to (very) technical issues. I've dealt with ASUS, TP-Link, Linksys, MSI, Samsung, etc and they are not any better or worse than Netgear. You'd be lucky to get a person who has more than two brain cells interacting and is doing his best to provide you a fix in a nice support way

    • Kdosborn1's avatar
      Kdosborn1
      Aspirant
      Apr 30, 2018

      I am sure you are right but this last time was the final straw. It was 24 hrs before my thesis was due. I have my own hot spot which saved my life - shouldn't have been the case. I have done everything possible to get it back up and running with no luck. 

       

      KO

      • ChristineT's avatar
        ChristineT
        NETGEAR Employee Retired
        Apr 30, 2018

        Greetings Kdosborn1,

         

        I am sorry to hear you are experiencing issues with your Orbi system.  I agree you shouldn't have to rely on your hotspot to save the day! We'd love to work with you on this issue if you're willing! I have asked DarrenM to reach out to you and engage with our support team as needed.

         

        Best Regards,

        ChristineT

         

         

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 30, 2018

    What do you mean goes out? Does the router stop working? wired and wireless?

    Or is the satellite stopping? Wireless?

    Both stop working?

    Kind of need more information here.

    FW version being used?

    Any wireless neighbors near by? How many?

    What have you tried on the system to troubleshoot?

    What ISP modem and model# do you have?

    How is the Orbi system configured?

    Kdosborn1 wrote:

    I’m about to buy another router that’s not associated with Netgear. My Orbi goes out about once every other month and it’s down for days. It’s down now... unbelieveable!