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Forum Discussion
Orbi keeps rebooting several times a day even with new firmware V2.1.4.16
I have recently installed a RBK50 system (RBR50 + RBS50) as well as added a RBS50Y, before inputting any settings the first thing I did was let it upgrade to the lastest firmware version V2.1.4.16, t...
What is the Mfr and model# of the ISP modem the Orbi is connected too?
Any ethernet switches in the mix? If so, Mfr and model#?
How was the FW updated? Auto or manually? Manually is preferred.
Has a full factory reset been performed on the Router and satellites? If not, I would do this, then set up from scratch.
I test one up for my freind a few months back, you can review and set up yours like I did if you like:
The Orbi gets its internet connection from an ActionTec MI424WR from Verizon FIOS
I have one switch which is a TP-Link TL-SF1008P. The switch is an unmanaged switch
The firmware was updated both ways. As I mentioned in my post It had automatically upgraded after first setup out of the box. When I was experiencing these issues, I then additionally tried to MANUAL update the firmware as well. In short I have done both methods.
By the way, what does the modem or switch have anything to do with the Orbi setup? As long as their is no feedback loop why would it matter. I feel its clear here that the software is clearing rebooting. I cant think of any reason for the Orbi to restart its software other than a bug.
The only thing I have not done is a Factory reset after the upgrade, but I figured one of two things
1. If its so necessary than either fix it so you shouldnt have to or force it on users with a warning pop up
2. Its not like it had any settings or custom configurations in it to wipe out or that couldnt be preserved from one firmware to the next, this was an out of the box install, why would a factory reset even be needed if your doing an out of the box?
I you have this ISP device:
https://www.actiontec.com/products/wifi-routers-gateways/fiber/bhr-rev-i/
Then it's possible.
Modem Combo Units:
Couple of options to try,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router.I get what your saying, but these are steps if I was losing internet or losing an internet connection. A router can lose internet and still function. I should be able to plug in the Orbi into a Watermelon and it should remain up and running. Internet wont work of course but there is no reason the software in the Orbi would reboot.
Look the key thing here is that I am not looking to solve internet related issues. I am looking to solve the Orbi from rebooting its software. Something that it should not be doing regardless of what the modem is.
So you know the Wifi radios on the Actiontec were disabled. However the point Im making is that this is not the Orbi losing internet connectivity, this is the fact that the Orbi is actually rebooting its software and I know this from the logs and system uptime.
Unfortunately what your suggesting is really only related to resolving internet connectivity issues where this is a much larger problem.
DHCP failure, Incorrect MTU, IP address conflicts and much more will definitely cause internet related issues, and could cause your WAN port to try and refresh, however your LAN and the device itself should never be effected even in the above worst case scenerios. However you can fix everything that comes before or after the ORBI it wont make a difference if several times a day the Orbi is simply rebooting or reinitializing its firmware.