Hi, Since I've purchased my Orbi RBK50 Router and Satelite I'm facing this issue. I constantly lose my internet connection on my iPhone and iPad. iMac and other devices connected to my WiFi shows full strength. The satelite is wired to the router (my only way of having a WifI signal on the 1st floor) ans is creating a signal upstairs. Backhaul status says good on routerlogin.net under attached devices. 20/40 MHz Coexistence whether ticked or not gives the same result. I am under iOs 12.1.3 Orbi firmware V2.2.1.210 Anybody can help? Thanks!

Can you try examining your electromagnetic/RF spectrum for interference? Be sure to check BOTH the 2.4 and 5 ghz spectrums. You never specified if you are in an urban or rural area. Download a WiFi analyzer program for Android and/or Iphone and see where signals are peaked in and around rooms of your home. When running these apps, disconnect from your wireless network before starting. Your problem may have a simple solution as simple as shifting channels away from that interference Are there other wireless SSIDs from neighbors etc that could be "jamming" you? Is your home near any other large RF signal producer? (airport, cell tower, etc)

Make sure your Apple devices are updated. Have you used "Address Reservation" on the LAN setup page at orbilogin? Enable Fast Roaming, Beamforming, and MU-Mimo. Give these settings a chance as I believe that changing settings on the router is not immediate and needs time to register.

I've disconnected the IPTV and will advise if there's any improvement. ekhalil wrote: aty1972 wrote: ...... Weird as well that everything works well if the sat is not wired to the router (although not usablein this config since wifi and speed is very bad) Do you happen to have enabled VLAN / Bridge Group to make the IPTV work? VLAN / Bridge Group has always been disabled

What FW is currently loaded?What is the Mfr and model# of the ISP modem the NG router is connected too? What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? What WPA security modes are you using? Try WPA and AES only Try enabling Beamforming and MIMO.

aty1972 wrote: ...............The satelite is wired to the router (my only way of having a WifI signal on the 1st floor) ans is creating a signal upstairs. Backhaul status says good on routerlogin.net under attached devices. .............. Since you have the satellite wired to the router, please make sure that you have Daisy Chain disabled, as this can cause some strange issues. This setting is found in the web GUI (orbilogin.com) under >> ADVANCED >> Advanced Setup >> Wireless Settings

Orbi loosing Internet Connection on iPhone

35 Replies

FURRYe38
Guru - Experienced User
Jan 28, 2019
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using? Try WPA and AES only

Try enabling Beamforming and MIMO.
- aty1972
  Tutor
  Jan 29, 2019
  Thanks for the reply.
  
  FW: Router Firmware Version V2.2.1.210
  
  House about 650Sq Ft. Can only connect the satelitle wired because it does not pick the router where I need to place it.
  
  Will try and use manual channels on 2.4Ghz. 5Ghz set on 36.
  
  Few WiFi around and using WPA and AES only.
  
  Enabled Mu-Mimo but the result was worse then when disabled. Will try enabling Beamforming and will report.
  - FURRYe38
    Guru - Experienced User
    Jan 29, 2019
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
    
    aty1972 wrote:
    
    Thanks for the reply.
    
    FW: Router Firmware Version V2.2.1.210
    
    House about 650Sq Ft. Can only connect the satelitle wired because it does not pick the router where I need to place it.
    
    Will try and use manual channels on 2.4Ghz. 5Ghz set on 36.
    
    Few WiFi around and using WPA and AES only.
    
    Enabled Mu-Mimo but the result was worse then when disabled. Will try enabling Beamforming and will report.
ekhalil
Master
Jan 28, 2019
aty1972 wrote:

...............The satelite is wired to the router (my only way of having a WifI signal on the 1st floor) ans is creating a signal upstairs. Backhaul status says good on routerlogin.net under attached devices.

..............

Since you have the satellite wired to the router, please make sure that you have Daisy Chain disabled, as this can cause some strange issues.

This setting is found in the web GUI (orbilogin.com) under >> ADVANCED >> Advanced Setup >> Wireless Settings
- aty1972
  Tutor
  Jan 29, 2019
  Thanks for the reply.
  
  I've just disabled Daisy Chain. Will let you know if better.
JammasterC
Star
Feb 23, 2019
Make sure your Apple devices are updated.

Have you used "Address Reservation" on the LAN setup page at orbilogin?

Enable Fast Roaming, Beamforming, and MU-Mimo.

Give these settings a chance as I believe that changing settings on the router is not immediate and needs time to register.
- aty1972
  Tutor
  Feb 24, 2019
  Hi!
  
  All iOs devices are updated and I've just added them to the address reservation.
  
  The rest was already enabled.
  
  Will give this a go and see what happens.
  
  Thanks!
  
  JammasterC wrote:
  
  Make sure your Apple devices are updated.
  
  Have you used "Address Reservation" on the LAN setup page at orbilogin?
  
  Enable Fast Roaming, Beamforming, and MU-Mimo.
  
  Give these settings a chance as I believe that changing settings on the router is not immediate and needs time to register.
  - aty1972
    Tutor
    Mar 06, 2019
    Hi all!
    
    Tried all the suggestions and the problems remains the same.
    
    Did a new setup from scratch with all default settings and I have realized that the issue occurs only when the satellite is wired to the router. If the satellite connects to the router wirelessly the connection to all my iOs devices works perfectly. But I can't keep it as is because:
    
    - Connection between the satellite and the router is fair or poor, even if I try moving the satellite to other places on my 1st floor (lights either solid amber, magenta at times). The size of the house is not an issue, it's more the material used in the wall I guess.
    
    - Internet speed is below 6Mbps on my iMac if satellite is in the same room and dosen't receive any WiFi signal if the satellite is placed in another room.
    
    I obviously tried to change all the cables (other than the one which goes in a wall between ground and 1st floor) with no improvment..
    
    Any help greatly appreciated.
    
    Thanks!
    
    aty
    
    aty1972 wrote:
    
    Hi!
    
    All iOs devices are updated and I've just added them to the address reservation.
    
    The rest was already enabled.
    
    Will give this a go and see what happens.
    
    Thanks!
    
    JammasterC wrote:
    
    Make sure your Apple devices are updated.
    
    Have you used "Address Reservation" on the LAN setup page at orbilogin?
    
    Enable Fast Roaming, Beamforming, and MU-Mimo.
    
    Give these settings a chance as I believe that changing settings on the router is not immediate and needs time to register.

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Orbi loosing Internet Connection on iPhone