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Forum Discussion
ORBI Loses Internet Connection and CANNOT RENEW WAN IP RBR50/RBS50 2.3.5.30
ORBI Loses Internet Connection and CANNOT RENEW WAN IP RBR50/RBS50 2.3.5.30
I am a network engineer. This is a piece of junk firmware. Netgear can you get your SH!T together!!!!!
Repeatedly cannot renew WAN IP after ISP renews connection!
Must Power off then on Parent Orbi to get IP to renew. This is USELESS! HIGHLY ADVISE ANYONE CONSIDERING ORBI TO BUY ANOTHER BRAND!!!!
30 Replies
What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router with the modem here or just a modem only?
Something I haven't seen with my RBK50 nor RBK852. However, I have a CM1100 and C7800 tested with both systems.
ISP: Comcast Xfinity
Original Modem/Router (Bridged Mode) (Same issues occurred): XFi Advanced Gateway.
https://www.xfinity.com/learn/internet-service/modems-and-routers
Current Modem (Bridged Mode) (Same issue is occuring): Netgear CM1200
https://www.netgear.com/home/products/networking/cable-modems-routers/CM1200.aspx
- I having the same issues with Spectrum.
I’m using the RBR50, and most of the time the Orbi loses connection to the CM1200, and I’ll need to reset both. This happens 10-20 times a day, but Orbi’s logs say it’s still “up”.
And yes, I’ve tried the factory reset, the channels, all the stuff they recommend immediately in this forum. I have the 2.5.0.40 firmware on the Orbi and all satellites.
v2.5.0.38
I'm seeing a similar issue in my setup. About once a day the Orbi internet connection stops working. When I first started seeing this, I had
Fios ONT <=> Orbi Router
Rebooting the router would fix the issue for a day or so. But when it kept happening I thought maybe it was something about not having the Verizon router in place. So I put that back in and now have
Fios ONT <=> Verizon Router <=> Orbi Router
But the issue continued to occur. I started looking more carefully at the Orbi. I noticed that the DHCP lease seemed to be a day old when the problem happened. I found I could resolve the issue by using the router web UI to force a lease renewal.
As the problem continued, I wired one of my computers directly to the Verizon router, while all other devices connected to the Orbi. The most recent time the problem ocurred, my family was complaining that the internet stopped working on their devices connected to the Orbi. I found that a ping to google.com was not working from a computer connected to the Orbi. However, my computer connected directly and only to the Verizon router was able to ping google.com without issue. As soon as I forced the Orbi to renew it's DHCP lease, the internet connection was restored and the family was happy. So I think it's clear there is an issue with the Orbi being able to automatically renew it's DHCP lease, and that it has nothing to do with the upstream device.
I think maybe the issue started after I updated to 2.3.5.38, although I am not certain. But it's the only change I can think of that would have destabilized a previously working Orbi.
What is the Mfr and model# of the ISP ONT and router the NG router is connected too?
Has a factory reset and setup from scratch been performed since last update?
Try AP mode with the RBR while you have the verizon router online?
Can try downgrading to the last working FW version to see if this solves what your seeing.
abmp wrote:v2.5.0.38
I'm seeing a similar issue in my setup. About once a day the Orbi internet connection stops working. When I first started seeing this, I had
Fios ONT <=> Orbi Router
Rebooting the router would fix the issue for a day or so. But when it kept happening I thought maybe it was something about not having the Verizon router in place. So I put that back in and now have
Fios ONT <=> Verizon Router <=> Orbi Router
But the issue continued to occur. I started looking more carefully at the Orbi. I noticed that the DHCP lease seemed to be a day old when the problem happened. I found I could resolve the issue by using the router web UI to force a lease renewal.
As the problem continued, I wired one of my computers directly to the Verizon router, while all other devices connected to the Orbi. The most recent time the problem ocurred, my family was complaining that the internet stopped working on their devices connected to the Orbi. I found that a ping to google.com was not working from a computer connected to the Orbi. However, my computer connected directly and only to the Verizon router was able to ping google.com without issue. As soon as I forced the Orbi to renew it's DHCP lease, the internet connection was restored and the family was happy. So I think it's clear there is an issue with the Orbi being able to automatically renew it's DHCP lease, and that it has nothing to do with the upstream device.
I think maybe the issue started after I updated to 2.3.5.38, although I am not certain. But it's the only change I can think of that would have destabilized a previously working Orbi.
Not sure about the ONT mfr/model, and not that interested it going downstairs to find out. :smileyindifferent: The Verizon router is a Fios-G1100.
But the main point of my post is that it doesn't really matter. The common denominator is the RBR50.
Not really interested in putting the RBR in AP mode as I'm satisfied that the Verizon part is working fine, and I belive I need the RBR in router mode for the Circle functionality to work.
Haven't tried factory reset and setup. Was considering downgrading the firmware, but didn't keep track of the version that was there previously. :smileyfrustrated:
FURRYe38 wrote:What is the Mfr and model# of the ISP ONT and router the NG router is connected too?
Has a factory reset and setup from scratch been performed since last update?
Try AP mode with the RBR while you have the verizon router online?
Can try downgrading to the last working FW version to see if this solves what your seeing.
abmp wrote:v2.5.0.38
I'm seeing a similar issue in my setup. About once a day the Orbi internet connection stops working. When I first started seeing this, I had
Fios ONT <=> Orbi Router
Rebooting the router would fix the issue for a day or so. But when it kept happening I thought maybe it was something about not having the Verizon router in place. So I put that back in and now have
Fios ONT <=> Verizon Router <=> Orbi Router
But the issue continued to occur. I started looking more carefully at the Orbi. I noticed that the DHCP lease seemed to be a day old when the problem happened. I found I could resolve the issue by using the router web UI to force a lease renewal.
As the problem continued, I wired one of my computers directly to the Verizon router, while all other devices connected to the Orbi. The most recent time the problem ocurred, my family was complaining that the internet stopped working on their devices connected to the Orbi. I found that a ping to google.com was not working from a computer connected to the Orbi. However, my computer connected directly and only to the Verizon router was able to ping google.com without issue. As soon as I forced the Orbi to renew it's DHCP lease, the internet connection was restored and the family was happy. So I think it's clear there is an issue with the Orbi being able to automatically renew it's DHCP lease, and that it has nothing to do with the upstream device.
I think maybe the issue started after I updated to 2.3.5.38, although I am not certain. But it's the only change I can think of that would have destabilized a previously working Orbi.
I have xfinity and ran into a similar problem. After assigning the Orbi a reserved/static IP LAN address, I didn't have to reboot due to IP renewal problem anymore. With a static IP, Orbi will disable its internal DHCP automatically and therefore avoid the need to renew IP address via DHCP. This has worked very well for me.
If you have xFi router from Comcast, you can put Orbi in AP mode and give it static IP/GW/DNS address. At least you don't have to worry about WAN DHCP IP address renewal with ISP modem/router and DHCP/WAN IP address renewal is no longer an Orbi's problem. Here is an example of my curent Orbi AP configs:
- this is a great alternative for people looking to keep their Netgear equipment. There were so many other problems with daisychaining, etc. that I wouldn’t keep the setup but if there aren't other issues and the WAN IP issue is the only one, this would work !
ElMotor wrote:
this is a great alternative for people looking to keep their Netgear equipment. There were so many other problems with daisychaining, etc. that I wouldn’t keep the setup but if there aren't other issues and the WAN IP issue is the only one, this would work !Yeah - I'd do the same as well if there's a better mesh hardware than Orbi RBK53, i.e., backhaul bandwidth. If I could easily run a cable in my house, I'd switch to Google WiFi in heartbeat. Until another vendor can provide gigabit wireless backhaul, I just need to find new crazy way to solve old router problems that have already been solved years ago.
For example, who would have thought something as basic as DHCP client/server would still be a problem facing router today?
