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Forum Discussion
Orbi Not Giving Half the Speeds Even
Our Orbi has not been giving even half the speeds we pay for for months now. I had multiple calls with tech support and they have not been able to fix it either. It worked once at full speed for about 3 or 4 minutes then immediately stopped and went back to half speeds. Ive changed locations, settings, reboots, nothing. Even the guy on tech support gave up and said well if its still not working ask later. I shouldnt have to just call later because you cant get it to work. Its been over 3 months now of it not working properly and now it's pass the tech support date without paying extra... Over this.
Anyone have any other ideas on how to fix it or what I can do to actually make this run at full speeds? The range extensions work fine, and I have coverage in my full house. The speeds are just 140-160 down when I pay for 400 down. When hardwired into my modem thats what I get but because of our home layout its just not a feesible fix. Thats why we have the orbi network.
Thanks for whatever help you guys can give me,
Jesse
15 Replies
So I assume you purchased new 3 months ago? If the system is defective it should be under warranty.
Who is your ISP and what equipment did they provide?
What is the current firmware on your Orbi device?
What device is your Orbi router connected to?what cable size was used, as wrong size can cause slow speed. Need Cat5e or larger
How far apart or your satellites and router
Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence.Enable WMM, Implicit Beam Forming and Mu-MIMO
Set Short preamble mode. Save settings, reboot Orbi.So I assume you purchased new 3 months ago? If the system is defective it should be under warranty. -- Correct I bought it 5/27.
Who is your ISP and what equipment did they provide? -- I have spectrum, and when we first moved in we had a regular router from them but it wasnt covering our full home (2100 sq feet, one floor)
What is the current firmware on your Orbi device? -- Router Firmware Version V2.5.1.16
What device is your Orbi router connected to? -- Motorola E31U2V1what cable size was used, as wrong size can cause slow speed. Need Cat5e or larger -- Using Cat 6 to connect to the Orbi and have Cat 6 & Cat 5e connections on the satellites for the wired connections.
How far apart or your satellites and router -- My router is in the middle of my two satellites, One satellite is approximately 28 feet and the other is about 22 feet the other direction.
So you have 1 RBR50 and 2 RBS50 satellites. Being AC3000, they should be 30 plus feet apart. Make sure Daisy chaining is off, since they are wired.
Did you check these settings:
Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence.Enable WMM, Implicit Beam Forming and Mu-MIMO
Set Short preamble mode. Save settings, reboot Orbi.
I'm getting the same issue. I used to get 200-300 dL speeds and now I barely get 20. But oddly enough Speedtest thru the Orbi app is 200-300. I did all the updates and it's still the same. I've rebooted everything a number of times with the same result.
Same issue as well.. router(s) can't get full speed from wifi but do from lan/cli. From satellite (unconfigured) full speed. Orbi Pros.. full speed.. only seems to affect my rbr50(s).. that used to get full 200Meg. If I reset them to factory.. < 100Meg.. Tweak, lucky to get 145Meg.. Satellites/Orbi Pros get full 200+Meg. _on the same channel/bands_.. Strangest thing I've ran into and nothing I've tried has fixed them. Regardless of NG FW or Voxell.
For me I can get full speed if im standing directly next to my router orbi and I reset my wifi on my phone to make sure its connected to the router. Then and only then can I get my full 400+ and I have to be standing directly next to it. My PC doesnt have wifi so I have the ethernet plugged into my satellite. Through my satellite I get at MAX 200. I've tried just about everything. Reseting, moving locations, changing settings and channels. Nothing works. I ran through all the suggestions yesterday from the previous posts in this forum and my speed went from 140->200 but thats still just half my speed. And when I woke up this morning it was back to 130-140...
