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Forum Discussion
Orbi rbk20
Today my internet connection went down frequently. Not the first time and a friend with same Orbi router experience the same problems at the same time. Anyone with a solution or explanation to this?
6 Replies
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Has a factory reset and setup from scratch been performed since last FW update?
- Latest version.27, size of home doesn’t matter since the router is the problem. Switched back to my old router and instantly all problems were gone. This happens once a month (approximately) - as I said, a friend with the same equipment with a diffrerent provider has the same problems at the same time (once a month)
- Didn’t mention, last month I did a total reset, even the staellite worked for a week. Now it’s back. Exactly the same scenario at my friends house
I would contact NG support for further help and information. Ask about an RMA.
Good Luck.
