ORBI RBK43 RBR40 Router ring blinking white

Question

Have the RBK43 model which contains the RBR40 router and 2 RBS20 satellites. Occasionally, the admin page and IOS app cannot connect. Usually a reboot of the RBR40 resolves.

Yesterday, this occurred and a reboot of the router just hangs at the flashing white light. I tried the factory reset but it continues in the white blinking light loop.

Found posts on manually loading firmware using tftp and followed those instructions closely but could never actually upload the firmware.

Any help would be appreciated as the units are about 18 months old and hate to replace the whole system.

FURRYe38 · Answer

What Firmware is currently loaded?What is the Mfr and model# of the ISP modem the NG router is connected too?&nbsp;Power OFF the ISP Modem AND Orbi system for 30 seconds. Then power ON the modem and let it sync. Then power ON The RBR and let it sync. Top ring LED should eventually turn OFF. If it does, power ON the RBSs.&nbsp;&nbsp;What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router&nbsp;What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?&nbsp;Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

StevenOrbi · Answer

SsID is not available. Can’t figure out how to hardwire to router to even login.Have tried setting a static ip on PC and connecting to router but no success.

FURRYe38 · Answer

Is PC LAN cable connected to the RBR? If so, it should get a 192.168.1.something address. The web page for the RBR is at 192.168.1.1 or orbilogin.com.

You may need to factory reset the RBR and setup from scratch.

Please give feedback about the ISP modem as well...Maybe causing problems here.

StevenOrbi · Answer

I use Cspire for Internet so they simply hand off an internet line.&nbsp; There is no modem.&nbsp;I have tried the hard reset and while I can reset the satellites, the router won't respond to the reset button.&nbsp; Sometimes when I turn it on the led on type blinks white into perpetutiy and the power light is just green.&nbsp; Sometimes when I turn it on, I get the flashing amber after several seconds which is when I attempt to upload the firmware as described here&nbsp;https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client&nbsp;but its like it is not connected.&nbsp;One odd thing is when I set default gateway for my static ip to 192.168.1.1, ipconfig shows both .250 and .1.&nbsp; If I set the default gateway to .250 it only shows .250&nbsp;ANd sometimes, it doesn't flash the white ring on top, I just get a green power led like all is well.&nbsp;

FURRYe38 · Answer

Sounds like the RBR maybe bad.&nbsp;Ensure you press the reset button for 15 seconds at least.&nbsp;&nbsp;If you can't seem to recover or get the RBR working correctly, I would file a support ticket and ask for help on this. Ask about an RMA.&nbsp;

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ORBI RBK43 RBR40 Router ring blinking white

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