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Orbi RBK50 with satellite showing "no internet" when joining network.
Hi all, I have had my Orbi RBK50 and RBS50 satellite since November 2016 and its been great, over the last week and a half its turned to rubbish, I suspect it was after the latest firmware update V2.3.1.44 because the timing looks to be about right?
What started happening was my iPhones and iPads started dropping off the network all the time, if you go into network setting it says connected to the orbi network but under it says No internet connection, the thing is I have some other iPads and devices on the network with the internet working just fine, one of my Mac laptop's was connected and the other was not so its really weird, the satellite was also dropping off.
A bit over a week ago after some research it said to reset the network and start again. The next day (Wednesday) I had some work going on with my network so he reset the Orbi and re set it up in AP mode as they installed a new Pakedge router with a Control4 upgrade, it worked really well for about 5 days and has now gone to dropping off constantly, I can't connect the satellite now either.
I read it should be set up in router mode but the Pakedge router is now in between the internet connection and the Orbi, please help.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.I recommend that you manually re-load v44 and the factory reset and setup from scratch to see if this helps with the issue your seeing. There have been issues with Autoupdate and others seeing bad behavior. Doing a factory reset seems to resolve this for v44.
Re-load the RBS first then the RBR. Reset and setup from scratch.
I saw no issues after doing this process on v44.
jasonbb wrote:
Hi all, I have had my Orbi RBK50 and RBS50 satellite since November 2016 and its been great, over the last week and a half its turned to rubbish, I suspect it was after the latest firmware update V2.3.1.44 because the timing looks to be about right?
What started happening was my iPhones and iPads started dropping off the network all the time, if you go into network setting it says connected to the orbi network but under it says No internet connection, the thing is I have some other iPads and devices on the network with the internet working just fine, one of my Mac laptop's was connected and the other was not so its really weird, the satellite was also dropping off.
A bit over a week ago after some research it said to reset the network and start again. The next day (Wednesday) I had some work going on with my network so he reset the Orbi and re set it up in AP mode as they installed a new Pakedge router with a Control4 upgrade, it worked really well for about 5 days and has now gone to dropping off constantly, I can't connect the satellite now either.
I read it should be set up in router mode but the Pakedge router is now in between the internet connection and the Orbi, please help.
19 Replies
What pakedge router are you using?
If you've only noticed the change since the firmware upgrade and you've already tried a full reset of the Orbi setup, you can downgrade the firmware to an earlier version. You'd follow the same manual update procedure but use the older firmware. Just make sure you disable auto update. there's been a couple posts in the forums about instability with the .44 update. I highly recommend any firmware changes be made over ethernet and make sure to do a full reset after making the changes. This tends to help with stability in my opinion.
https://kb.netgear.com/000038662/How-do-I-enable-disable-auto-firmware-update
Thanks for your reply, its a Pakedge RK-1
The ineternet connection is running from the Optus router to the Pakedge then into the Orbi.
I'll give the downgrade a try.
Also make sure to put the orbi back in AP mode after the downgrade.
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.I recommend that you manually re-load v44 and the factory reset and setup from scratch to see if this helps with the issue your seeing. There have been issues with Autoupdate and others seeing bad behavior. Doing a factory reset seems to resolve this for v44.
Re-load the RBS first then the RBR. Reset and setup from scratch.
I saw no issues after doing this process on v44.
jasonbb wrote:
Hi all, I have had my Orbi RBK50 and RBS50 satellite since November 2016 and its been great, over the last week and a half its turned to rubbish, I suspect it was after the latest firmware update V2.3.1.44 because the timing looks to be about right?
What started happening was my iPhones and iPads started dropping off the network all the time, if you go into network setting it says connected to the orbi network but under it says No internet connection, the thing is I have some other iPads and devices on the network with the internet working just fine, one of my Mac laptop's was connected and the other was not so its really weird, the satellite was also dropping off.
A bit over a week ago after some research it said to reset the network and start again. The next day (Wednesday) I had some work going on with my network so he reset the Orbi and re set it up in AP mode as they installed a new Pakedge router with a Control4 upgrade, it worked really well for about 5 days and has now gone to dropping off constantly, I can't connect the satellite now either.
I read it should be set up in router mode but the Pakedge router is now in between the internet connection and the Orbi, please help.
Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307
and Set 20/40Mhz Coexistence to 40Mhz only.
Did you factory reset both RBR and RBS after v44 was applied as setup from scratch?
Thanks guys, I woke up this morning and everything was working as it should, when I get home I'll apply some of the suggested changes and hope for the best. Thankfully I'm in a low-density residential area so there are only 2 other networks in range.
Did you factory reset both RBR and RBS after v44 was applied as setup from scratch?
Let us know how it goes...
jasonbb wrote:
Thanks guys, I woke up this morning and everything was working as it should, when I get home I'll apply some of the suggested changes and hope for the best. Thankfully I'm in a low-density residential area so there are only 2 other networks in range.
FURRYe38 wrote:
Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307
and Set 20/40Mhz Coexistence to 40Mhz only.
Did you factory reset both RBR and RBS after v44 was applied as setup from scratch?
Hi Furry, I just made the above changes to the CTS/RTS threshold from 2347 to 2307 but couldn't see the option to set the coexistence to 40 only.
I also did a wireless scan and found no one on channel 6 for 2.4 Ghz so I changed over to that, the 5 Ghz network is on channel 36.
