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kroth's avatar
kroth
Aspirant
Mar 03, 2020

Orbi RBR 40 will not reset, blinks white ring

Orbi stopped working and flashes white ring, green LED stays lit on back. Try to reset, but nothing happens. Unit is about 2 years old and can not find any troubleshooting help for it. Is it dead?

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Did you press the back reset button for 15 seconds only then release? Disconnect the RBR from the ISP Modem/ONT when you do this.

    By "blinking", is the top ring flashing ON and OFF or slowly pulsating On and Off WHITE? 


    Connect a wired PC to the RBR and can you access the RBRs web page after the reset at 192.168.1.1 in a web browser? 

    If you can't you can try this:

    https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client


    kroth wrote:

    Orbi stopped working and flashes white ring, green LED stays lit on back. Try to reset, but nothing happens. Unit is about 2 years old and can not find any troubleshooting help for it. Is it dead?


     

  • Retired_Member's avatar
    Retired_Member

    kroth wrote:

    Orbi stopped working and flashes white ring, green LED stays lit on back. Try to reset, but nothing happens. Unit is about 2 years old and can not find any troubleshooting help for it. Is it dead?


    So your whole network is down?  No wifi or Internet?

    • kroth's avatar
      kroth
      Aspirant

      No, I have my network up with my ATT Uverse. The Orbi just stopped working. The main router and satellite both down. Cannot reset. get different results with trying to factory reset with evertything I have found online. Do not see my wireless SSID when tring to reset to factory. Cannot connect with ethernet to admin anything.