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Orbi RBR 50V2 Satellites Not Connecting
I have an Orbi RBR50V2 and three satellites. They were all working fine until recently, but now two of my satellites won't connect. They give me the magenta circle of death.
I have not moved the satellites from where they were when the system worked properly, and the locations were carefully chosen to give whole-house internet coverage that was lacking before.
The firmware version for the router is V2.5.0.38.
Do I have hardware failure on the two satellites? Should I do a factory reset of the whole system?
I would appreciate any advice you can give me, in the very simplest of terms, for a non-technical person.
Found the file to update the satellites. In the process now.
13 Replies
I moved one of the satellites right next to the router and it connected, so it's like the signal from the router isn't strong enough to reach the satellites in the locations where they have been all along. Kind of defeats the purpose of the satellites.
There are known issues with the v2.5.0.x firmware releases, so I recommend manually upgrading your firmware to v2.5.1.8. I would also recommend moving the satellites that are not syncing closer to the router (about 30 feet) and make sure that they sync in that location before upgrading the firmware.
Go to https://www.netgear.com/support/product/RBR50.aspx#download and download and extract the ZIP file for the RBR50 and then install the rbr50-v2.5.1.8.img file under the Manual Firmware install menu of the RBR50 router. Once the router is updated, the satellites should update themselves and reboot themselves to match. If the satellites do not update themselves to v2.5.1.8, then you need to also download and extract the ZIP file for the RBS50 satellite and login to the web interface of each satellite and upload the rbs50-v2.5.1.8.img file using their manual firmware install menu. Be sure to use the RBR files for the router and RBS files for the satellites.
Once the router and satellites are running v2.5.1.8, move the satellites back to their original locations and see if they sync again.
I have moved both satellites closer and they are both connecting. Moving on to the firmware update you suggested. I'll let you know. Thanks!
I don't find a file for the satellite firmware update. I'll reboot the system and see if they update automatically.
Sorry, I forgot the link for the RBS50 firmware download link, it is https://www.netgear.com/support/product/RBS50.aspx#download
Found the file to update the satellites. In the process now.
Yay!!! They all appear to be working now, back in their original locations!
You're the best!Thank you.
