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Rokais_72's avatar
Rokais_72
Aspirant
Feb 17, 2021

Orbi RBR20 and Satellites Repeatedly Losing connection to router

I have had my system just shy of a year and for the most part things were great until the firmware updates destabilized my connections in terms of the satellite connection to the router. I have been trying for months to solve this. I will say that Netgear's primary support for 90 days is well timed as the issues all started after that. The price Netgear is charing for support is crazy, for one year of "support" it is almost the cost of buying another entire system which is crazy. They obviously don't stand behind their products. I feel remorse for buying this product without really reviewing the after sales support plans. 

 

Anyhow, back to the issue at hand. The satellites constantly disconnecting is driving me nuts. I have tried many of the solutions that are posted online but nothing seems to stick. The satellites might work for a few days and again for no reason at all they will disconnect. The router on the other hand has a soid connection to the internet and never seems to drop. I can only attribute these to firmware changes as that seems to be the only thing that has been the trigger for the disconnect periods. 

 

Have others experienced and solved this issue with their systems? I'd be curious to know what you have tried in case I have missed something. I'd replace this system if I had the money but that isn't an option currently. The sad thing is that when this works, it works great. But being down for upwards to 30 minutes at a time when the satellites disconnect and then wait for them to reconnect is not feasible. 

 

Thanks in advance if you have some options. 

18 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware version is currently loaded?

    Has a factory reset and setup from scratch been performed since last FW update? 
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

    Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

     

    One User Experience/Configuration:
    https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

     

    You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849


    • Rokais_72's avatar
      Rokais_72
      Aspirant

      What Firmware version is currently loaded? 2.6.2.104

      Has a factory reset and setup from scratch been performed since last FW update? No
      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 

      What is the size of your home? Sq Ft? ~ 2700 Sq Ft
      What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. Router is in the basement, 1 on main floor, and 1 on top floor. 
      https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

      What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many? Auto channels, I have not tried manully changing for 2.4 Ghz and 5Ghz yet. Lots of WiFi neighbours in my townhome complex (5 - 8 nearby)

      Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings I did try enabling Beamforming and MIMO and there was no change. 

      Try disabling the following and see:
      Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Armor, Daisy Chain, Fast Roaming are all active, Circle and IPv6 are not enabled, I have not yet tried the 20/40Mhz change or Preamble from short to long. 

       

      One User Experience/Configuration: I will read these linked 
      https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M970...

       

      You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-...

      • vajim's avatar
        vajim
        Master

        Rokais_72 wrote:

        Firmware version: 2.6.2.104


        All I can offer is IF your problems started AFTER this firmware, then get rid of it and revert back.

         

         

        OR....................you can sort through the other suggestions and be prepared to answer dozens of questions none of which may fix your problem.  The choice is yours.