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Forum Discussion
sjayt
Mar 29, 2019Guide
Orbi RBR20 Losing Configuration
About once a month, for the last three months, including this morning, I lose my internet connection on all devices. It's working one day, and during the night, it goes out (I'm woken by the lights o...
- Apr 29, 2019
OP here.
This weekend I took the advice of this thread and things I had learned, and have resolved the issue.
1) I didn't use the mobile app. I used an ethernet connected PC, and using Firefox, I connected to orbilogin.com. I had wasted lots of time at the beginning of this trying to use Chrome - which refuses to login correctly, and had to find in a forum that Chrome doesn't work. Would be nice if NG would fix that BUG.
2) I downloaded both of the new .48 firmware zip files (one for the Satellites, one for the router) and extracted the .img files).
3) I installed the satellite firmware updates first. Tedious doing three separate installs, but no problems.
4) I installed the router firmware update. No problems. I downloaded a backup config after all the updates for safekeeping.
After restarting everything, it all works. No issues at all. In fact I'm getting better connection on one of the daisy-chained satellites than before the update.
I'm ready to call this case closed. Thanks all.
michaelkenward
Apr 06, 2019Guru - Experienced User
VZNDAVE wrote:
Has anyone found the solution to this.
Did your reading of this discussion find this?
Re: Orbi RBR20 Losing Configuration - Page 2 - NETGEAR Communities
It is easy to miss that sort of thing when you join in on a long running conversation with no Solved tag.
Here's another one that describes the process:
Re: Orbi RBR20 Losing Configuration - Page 2 - NETGEAR Communities
Maybe you tried it and it didn't work.
mkepeter
Apr 06, 2019Guide
Thanks for giving me somehting to try out! I'll try the 30:30:30 reset and see what happens. Since my issues only stem from firmware update installs, it may be a while before I update the status of my router.