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rblades's avatar
rblades
Initiate
Nov 14, 2020
Solved

Orbi RBR20 regular disconnects

Hello, I have the above Obri Router.  For the past 11 months, it has worked great.  Our internet service provider installed a new modem and since then every day I need to reset the Orbi (unplug, wait 30 seconds, plug back in).  Then it works find for about 24 hours.  

Firmware version is: V2.5.1.16

 

Our cable modem is an Arris model:TG3452.

 

Any troubleshooting ideas are welcome. Thank you!

  • FURRYe38's avatar
    FURRYe38
    Nov 14, 2020

    This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 14, 2020

    This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the

    • rblades's avatar
      rblades
      Initiate
      Nov 22, 2020
      Thank you! I had to call my ISP to turn off the wifi on my modem. Then after resetting the whole system we have been stable for a week. Thanks for the help!