I have a 300 mbps internet service plan with Xfinity and am having issues maintaining proper upload speeds when I run speed tests. My download speeds are typically between 250-350 mbps, and upload speeds between 10-12 mbps. Currently, my download speeds are relatively normal, however, my upload speeds are between 0.5-2 mbps. I've had this issue in the past and it ended up being because there was a firmware update for my router. I have downloaded and installed the most recent firmware for the RBR20 router (v2.6.1.36) along with my RBW30 satellite (v2.6.1.6). I've continued to run speed tests after the fact and still cannot obtain an upload speed greater than 2 mbps. This is causing my internet connection to be very slow, especially with my kids gaming systems. Does anyone have any recommendations on how I can bring my upload speeds back to the 10-12 mbps range?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update? Is Armor or Circle enabled on the RBR>?

JulietFalcon wrote:I have a 300 mbps internet service plan with Xfinity and am having issues maintaining proper upload speeds when I run speed tests. My download speeds are typically between 250-350 mbps, and upload speeds between 10-12 mbps. Currently, my download speeds are relatively normal, however, my upload speeds are between 0.5-2 mbps. Your Orbi upload speeds should certainly be higher and close to your 10-12 mbps. Try the community faq to first narrow down whether the upload speed loss is from the Orbi, wireless and/or wired, etc.: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1984305/highlight/true#M7944

The modem manufacturer and model is Arris Surfboard SB6183. I am unsure how to check if armor is circle is enabled. Once the update to firmware v2.6.1.36 was complete, resetting the modem and router seemed to fix our problems for the past couple weeks, but here we are again. Download speeds are fine, but upload speeds are back to 0.5 - 2mbps.

If you have Armor enabled, it wil be on your mobile Orbi app and also appear on the RBRs web page as enabled on the first page if you look at the RBRs web page with a web browser.

We do not have Armor activated on our device. We have an Xfinity field technician coming tomorrow. I've spoken with Arris customer support and they've informed our downstream bonded channels are fine, but that our upstream bonded channels should be between 45-51 and our currently at 42. Arris also had me connect directly from the modem to my laptop, and the speed tests came back with the correct speeds which lead me to believe that there is an issue with the router, however, the Arris tech contined to say it is more likely the result of the upstream bonded channels power levels too low. Any insight on this? We had a field technician come out about 6 months ago and informed of the upstream bonded channels being too low and they had no idea what I was talking about.

Orbi RBR20 slow upload speed | NETGEAR Communities

12 Replies

FURRYe38
Guru
Nov 11, 2020
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?

Is Armor or Circle enabled on the RBR>?
- JulietFalcon
  Aspirant
  Dec 03, 2020
  The modem manufacturer and model is Arris Surfboard SB6183. I am unsure how to check if armor is circle is enabled.
  
  Once the update to firmware v2.6.1.36 was complete, resetting the modem and router seemed to fix our problems for the past couple weeks, but here we are again. Download speeds are fine, but upload speeds are back to 0.5 - 2mbps.
  - FURRYe38
    Guru
    Dec 03, 2020
    If you have Armor enabled, it wil be on your mobile Orbi app and also appear on the RBRs web page as enabled on the first page if you look at the RBRs web page with a web browser.
Mikey94025
Hero
Nov 15, 2020
JulietFalcon wrote:
I have a 300 mbps internet service plan with Xfinity and am having issues maintaining proper upload speeds when I run speed tests. My download speeds are typically between 250-350 mbps, and upload speeds between 10-12 mbps. Currently, my download speeds are relatively normal, however, my upload speeds are between 0.5-2 mbps.
Your Orbi upload speeds should certainly be higher and close to your 10-12 mbps. Try the community faq to first narrow down whether the upload speed loss is from the Orbi, wireless and/or wired, etc.: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1984305/highlight/true#M7944
vajim
Master
Dec 06, 2020
Was your slowdown before or after your fw update?

Forum Discussion

Orbi RBR20 slow upload speed