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Forum Discussion
Orbi RBR50 2.1.1.12 Wifi Password issue
I am in access point mode and I updated to the latest firmware (2.1.1.12) ealier in the week and everything seemed fine, then all of a sudden last night none of my devices would connect to the wifi signal anymore. Tried rebooting everything multiple times and nothing, looked in Orib log and I see a bunch of errors "[WLAN access rejected: incorrect security]". I have not changed anything so this didn't make sense. So I temporary removed securty and I was able to connect again, so I re-enabled security with the same password I was using and again no connections. Next I tried to change the Wifi Password to just password just to test, my phone connected fine again. Next I try and put my old password back in on the web interface and I get an error when I hit save, so I could not change my password back on the web interface. So I tried on the mobile app and it changed it back and my devices finally started connecting again. It seems to me the latest Firmware has an issue with some passwords, my normal password in 63 characters long, and it doesnt seem to like it. Has anyone else had an issue like this yet?
As soon as the Orbi reboots it goes back to the same issue "[WLAN access rejected: incorrect security]" with nothing connecting.
24 Replies
There is also a reddit thread about this.
https://www.reddit.com/r/orbi/comments/7io469/orbi_has_been_a_nightmare_today/Would be good to hear some response from Netgear on this issue.
Yes I responded to him as well, it is definitly a $ issue as pointed out in the reddit thread and apparently it existed in 2.0.0.76 as well as when I downgraded I had the same issue, only difference is when it reboots it doesn't truncate everytthing after the $. I still cant save the password though unless I use the mobile app. Hopefully someone from Orbi sees this and gets it fixed in the next firmware.
Are you using special characters with that long password? I will check if it is limited to a certain character length.
Exact same issue - it has remove the $ and ! characters from my password. Looking to me like there was a breakdown in the testing and validation prior to release.
Same issue here... $ character is giving me the problem...
And my Firmware version is V2.1.1.16
This sound very similar to issue discussed here:
https://community.netgear.com/t5/Orbi/BUG-2-6-1-16-SSID-Name-Character-Limit-Change/td-p/1475811
Yesterday I was under the impression the issue had to do with SSID and password length in firmware 2.1.1.16, however this makes me think it has to do with the use of "$" in the SSID name. For me, everything from the "$" on is being truncated.
In summary, there appears to be an issue with the wireless SSID Name and Password fields.
To be clear, my SSID does not contain any special characters. The name appears normally.
The password is the problem. It winds up truncated after the first character, which is "$".
The router WiFi functions unless or until the device is rebooted, at which point the WiFi is shut off entirely until I reenter the password. Pairing with satellites is also seriously impaired -- after several hours of effort last night I managed to connect only one of my two satellites.
Same here—any $ in the password got automatically replaced with some numbers. I can just change the password to something without $ characters but man it's a pain to go to all of the devices in the house and update all of the passwords, especially when you have outdoor nest cams, you have to go outside and get on a ladder to scan them to start setup process all over again.
V2.1.1.16
I do have firsthand knowledge that netgear has a firmware that fixes special characters problem in passwords. I am sure it's imminent for release, but they could have found another problem in it and are tidying that up before release. Considering they have stopped auto-update it will not be biting more users than it already has and they unfortunately have had to deal with it already - So I do support them taking time to release that when it's right or fixes more issues.
An odd work around I've found is to temporarily change the password to something simpler on the portal and then connect using the app, for some reason it lets you change it to the password with the special characters there and then save it. Everything comes back online unless your Orbi reboots afterwards then the password is changed / corrupted again. For some reason changing on the portal doesnt work but does on the app. Do yourself a favor and dont troubleshoot from there just let it sit until Netgear fixes it, you'll drive yourself crazy.
