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Forum Discussion
Orbi RBR50 and Slow WiFi Problems with iOS Devices
I’ve been experience a very strange problem with slow WiFi speeds on my iOS devices for a few months now and was wondering if anyone might be able to point me to something to try to fix it. It se...
just countering your absurd statements:
"DO NOT PURCHASE ANY ORBI PRODUCT IF YOU HAVE WIRELESS APPLE DEVICES
Be aware there is a long-standing issue with Orbi and Apple IOS devices that Netgear
Has completely ignored. What happens is that over a 24-36hour period wi-fi performace of IOS devices (iphones, iPads etc) will degrade until the IOS device can no longer connect to anything."
This is an obviously incorrect statement. I (and others) have multiple Apple products working perfectly.
tsig
I'm sorry you feel this is an incorrect statement and for your system it might be but for many of us we are experiencing. and issue that requires us to reboot our Orbis every 24-26 hours, which is something I NEVER had to do with the previous Netgear nighhawk X6. I would be interested to know how many total devices you have connected to your Orbi system, in my case I have >50 devices with >30 of them wireless at anyone time.
I'm also running multiple wired devices connected at 1g through multiple Netgear switches (>60 actual ports).
For the record I work in IT, i'm a storage architect and have been doing FC & IP storage for over 25 years. I work on 10g and 40g enterprise class networks everyday, dealing with a simple home wire/wireless network is extreamly simple compared to that.
- Thank you for your posts! I’ve been having numerous issues with my Orbi RBR50 + 2 satellites (Costco Deal) since shortly after I bought it. My iPhone X gets stuck on the 2.4Ghz network and my download speeds were terrible! Supposed to be at 117MBps and getting 10... when I checked the speed through the new and improved Orbi App it says 115MBps! So frustrating! I have a Apple heavy house with and average of 29 devices connected wirelessly at any given moment. I rebooted the Router as suggested herein and everything is working again. The problem is, many of my devices are home Smart devices I’ve invested in mainly for security purposes to make it appear someone is home when we are out of town in addition to Samsung Wifi cameras. These issues worry me in regards to security because no one will be home to restart the router once a day while we’re gone!
And don’t even get me started about FaceTiming! The person I’m calling consistently tells me they see “poor connection” on their end while FaceTiming with me when I’m FaceTiming from home. What a joke!
Long story short, misery loves company so thank you all for sharing your experiences! I now know I’m not alone!!!!
Very thankful that I bought this system from Costco and I have the option to find something better with NO impact financially:-)
There is a majority stake in me that wants to see all these things get resolved in a new FW update... I guess I’m either stubborn, lazy or nieve! Regardless... gotta love Costco’s policy on customer satisfaction!
Don I thought that I'd come back to this topic and update you all on what has been happening since my last post.
I moved to the Linksys Velop, but wasn't really happy with the download speeds which averaged about 100Mbs whereas my Internet service is 150Mbs. So, i did a factory reset on the Orbi system, enabled Beamforming and MU-MIMO and disabled daisy-chaining as I want a spoke-and-hub setup. I plugged this into my main router and ran it in parallel to the Linksys Velop network for about three weeks. The Orbi system held up over this time and I didn't experience any problems or slowdowns during this time.
So, the next step was to take down the Linksys Velop network, rename the SSID on the Orbi Network to the normal network name and adjust the network addressing scheme to a 172.16.x.x format for my network. Since I have done this, about two weeks now, I still have not had any issues <knocks on wood> and the network has been running at high speeds with Speedtest showing that I'm getting the full 150Mbs Internet service in all of my regular use locations.
In my case, the full factory reset and susbsequent re-creation of my network setup seems to have solved the stability problems. So, maybe there's hope for the Orbis afterall. They certainly do perform better than the competition.
Well, here we are just a few days later and my Orbi System is back to its old tricks.
When I went to check on then wireless network’s status today, I got abysmal results on a speed test from my iPhone, but great results from my iPad. I logged into the router to see where and how things were connected and found that the iPad was connected to one of the satellites on 5G, so it looked like the router and the satellite were functioning correctly. The iPhone, however, was connected to the router, but on 2.4G. I turned WiFi on and off and even rebooted the iPhone, but it would only connect on 2.4G no matter what I tried. It did switch to the satellite after the reboot, but the connection was still very bad speed wise. it was much lower than it should have been even for a 2.4G signal.
So, next I rebooted the router and then the iPhone jumped on the 5G network and all was well again. This is very similar to what was happening to me before. Now the system seems to be stable for a longer period of time, but still gets crazy/confused after a while with very strange inexplicable results. This is all with the 2.1.4.16 firmware, which is the current version that’s available for the system.
I’m going to try it for another couple of weeks, but if it’s still unstable, I’ll be going back to the Velop system.
Something you might ask NG support for an RMA for if you feel you've done everything to keep it running.
Bandito wrote:
Well, here we are just a few days later and my Orbi System is back to its old tricks.
When I went to check on then wireless network’s status today, I got abysmal results on a speed test from my iPhone, but great results from my iPad. I logged into the router to see where and how things were connected and found that the iPad was connected to one of the satellites on 5G, so it looked like the router and the satellite were functioning correctly. The iPhone, however, was connected to the router, but on 2.4G. I turned WiFi on and off and even rebooted the iPhone, but it would only connect on 2.4G no matter what I tried. It did switch to the satellite after the reboot, but the connection was still very bad speed wise. it was much lower than it should have been even for a 2.4G signal.
So, next I rebooted the router and then the iPhone jumped on the 5G network and all was well again. This is very similar to what was happening to me before. Now the system seems to be stable for a longer period of time, but still gets crazy/confused after a while with very strange inexplicable results. This is all with the 2.1.4.16 firmware, which is the current version that’s available for the system.
I’m going to try it for another couple of weeks, but if it’s still unstable, I’ll be going back to the Velop system.
Unfortunately, the problems have been going on for too long and the warranty has long since expired. So, I’m on my own with this one.
The latest that I’ve experienced is that the problem may lie with just one of the satellites. It goes bonkers every 3-5 days and must be reset. The router has been, so far, unaffected by the satellite’s problems and has not required a reboot in quite some time. Also, the other remaining satellite seems to be holding up on its own.
Sounds like you've narrowed it down. I wish you could get an RMA for the one bad satellite. Something you could ask the forum moderator about and see. If not, if you need a 2nd satellite, might find one on amaxon or fleabay.
Glad the system is working better otherwise.
Bandito wrote:
Unfortunately, the problems have been going on for too long and the warranty has long since expired. So, I’m on my own with this one.
The latest that I’ve experienced is that the problem may lie with just one of the satellites. It goes bonkers every 3-5 days and must be reset. The router has been, so far, unaffected by the satellite’s problems and has not required a reboot in quite some time. Also, the other remaining satellite seems to be holding up on its own.
