NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Bandito
Jan 13, 2018Luminary
Orbi RBR50 and Slow WiFi Problems with iOS Devices
I’ve been experience a very strange problem with slow WiFi speeds on my iOS devices for a few months now and was wondering if anyone might be able to point me to something to try to fix it. It se...
imranar
Sep 24, 2018Tutor
Hi All;
Thanks for the wealth of discussion in this topic. I'm facing similar issues albeit very particular to a certain model of iPhone. I have found a solution that seems to work so far and am testing it for a few days to assess if it's a permanent solution. Do note that my Orbi system is a certified refurbished set from Amazon.
Current setup:
Fiber Broadband (ONT Modem) -> Orbi RBK50 Router => Orbi RBS50 Satellite
Wired Devices:
1. Synology NAS DS1518
Wireless Devices:
1. iPhone 8
2. iPhone 7
3. iPad Pro 9.7
4. HP Elitebook
5. Samsung Galaxy S9+
6. Samsung Chromebook Pro
7. 3 units of LG Smart TVs
8. HP Wireless Printer
==
All of my network devices work happily with the Orbi with the exception of the iPhone 8, which exhibits the intermittent & laggy symptoms discussed in this thread and many others. My suspicion was initially that the iPhone 8 had a buggy wireless antenna and had the iPhone RMAed since it's under warranty. However, to my surprise, even the new iPhone 8 exhibited the same symptoms.
Workaround - Alternative Wireless Repeater
I had a suspicion that the wireless connectivity between the Orbi & the iPhone was somehow not working out and decided to isolate that. I tested the iPhone 8 at a different location on both 2.4Ghz & 5Ghz with no problems. I then installed a wireless repeater in my home network that connects to the Orbi via a wireless backhaul. Interestingly, the connection improved but was still flaky. I decided to isolate the next logical layer, which is the router stack.
Current Solution - Alternative Router
I then dusted off my previous Luma router, configured the Orbi in AP mode and my current setup is as follows:
Fiber Broadband (ONT Modem) -> Luma Router -> Orbi RBK50 (AP Mode) => Orbi RBS50 Satellite
At the time of writing this post, all of my devices on the network are happily getting along. I'm going to monitor the situation for at least a week and report back here if it is stable as a permanent solution.
However, this does not shed any light on the root cause of the issue. I'm not sure if my refurbished set is still faulty per se, but the behaviour specific to the iPhone 8 is baffling.
FURRYe38
Sep 24, 2018Guru - Experienced User
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Also Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307.
https://community.netgear.com/t5/Orbi/Orbi-RBR40-RBS40-V2-1-4-16-mesh-network-drops-connection-to/m-p/1601598/highlight/true#M35230
I changed the CTR/RTS threshold values for both 2.4 GHz and 5 GHz (2341 and 2345 respectively), changed preamble modes to long preamble, and Set 20/40Mhz Coexistence to 40Mhz only.
I would try the above suggestions in router mode however...
imranar wrote:
Hi All;
Thanks for the wealth of discussion in this topic. I'm facing similar issues albeit very particular to a certain model of iPhone. I have found a solution that seems to work so far and am testing it for a few days to assess if it's a permanent solution. Do note that my Orbi system is a certified refurbished set from Amazon.
Current setup:
Fiber Broadband (ONT Modem) -> Orbi RBK50 Router => Orbi RBS50 Satellite
Wired Devices:
1. Synology NAS DS1518
Wireless Devices:
1. iPhone 8
2. iPhone 7
3. iPad Pro 9.7
4. HP Elitebook
5. Samsung Galaxy S9+
6. Samsung Chromebook Pro
7. 3 units of LG Smart TVs
8. HP Wireless Printer
==
All of my network devices work happily with the Orbi with the exception of the iPhone 8, which exhibits the intermittent & laggy symptoms discussed in this thread and many others. My suspicion was initially that the iPhone 8 had a buggy wireless antenna and had the iPhone RMAed since it's under warranty. However, to my surprise, even the new iPhone 8 exhibited the same symptoms.
Workaround - Alternative Wireless Repeater
I had a suspicion that the wireless connectivity between the Orbi & the iPhone was somehow not working out and decided to isolate that. I tested the iPhone 8 at a different location on both 2.4Ghz & 5Ghz with no problems. I then installed a wireless repeater in my home network that connects to the Orbi via a wireless backhaul. Interestingly, the connection improved but was still flaky. I decided to isolate the next logical layer, which is the router stack.
Current Solution - Alternative Router
I then dusted off my previous Luma router, configured the Orbi in AP mode and my current setup is as follows:
Fiber Broadband (ONT Modem) -> Luma Router -> Orbi RBK50 (AP Mode) => Orbi RBS50 Satellite
At the time of writing this post, all of my devices on the network are happily getting along. I'm going to monitor the situation for at least a week and report back here if it is stable as a permanent solution.
However, this does not shed any light on the root cause of the issue. I'm not sure if my refurbished set is still faulty per se, but the behaviour specific to the iPhone 8 is baffling.
- imranarSep 25, 2018Tutor
FURRYe38: Thank you for sharing the fine-tuned settings and the cross-references. I will definitely give them a go once I finish with my controlled exercise here that's been running for about 48 hours.
Point to note though, all those settings recommended are specifically for the wireless connectivity. Even now, while running in AP mode, I have not made any changes from the default settings and only changed the router role. Everything is running buttery smooth!
My suspicion is that there is a bug or incompatibility between how the Netgear OS performs routing for specifically iOS. I neither have facts nor data to support this theory, but I'm trying to piece a picture together with some research.
I'll keep this post updated on my findings from this exercise and of my research
- FURRYe38Sep 25, 2018Guru - Experienced User
Sounds good, keep us posted on what you find out.
imranar wrote:
FURRYe38: Thank you for sharing the fine-tuned settings and the cross-references. I will definitely give them a go once I finish with my controlled exercise here that's been running for about 48 hours.
Point to note though, all those settings recommended are specifically for the wireless connectivity. Even now, while running in AP mode, I have not made any changes from the default settings and only changed the router role. Everything is running buttery smooth!
My suspicion is that there is a bug or incompatibility between how the Netgear OS performs routing for specifically iOS. I neither have facts nor data to support this theory, but I'm trying to piece a picture together with some research.
I'll keep this post updated on my findings from this exercise and of my research
- imranarSep 27, 2018Tutor
FURRYe38: Update after 72 hours: My laggy network is back and doing further probing by performing controlled speed tests most of my network devices indicate that it affects not only Apple or Android but even my Windows laptops!
A sudden realization came to me. I had added a few other multicast network devices to my home network to extend my HDMI signal from room to room. It suddenly hit me that the multicast traffic might be overwhelming the network and slowing everything down!
So I have promptly disconnected the multicast devices and performance went back to optimal for every other unicast device! I'm going to watch this for a few more days and report back.
*Slaps my brain*