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Forum Discussion
Orbi RBR50 can't access some web sites after changing service provider
I have been using Orbi fine for many months.
Then I changed my Fibre provider from Sky to TalkTalk.
TalkTalk defaults to stop all traffic from sites it doesn't recogonise. I had to go into my TalkTalk account to unclick this to allow all sites...... However ORBI has continued to follow TalkTalk set up and despite resetting ORBI with a pin, can not figure out how to allow ORBI to all sites.
I have read the advice on the ORBI site but it says to connect your pc to the ORBI or get onto the ORBI network. I can not do this as the site is BLOCKED by the ORBI and I dont have an connector for my MAC.
Please help it is driving me crazy. I am not an expert on computers etc so please keep it simple!
I just want to RESET the Orbi
7 Replies
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?After you changed providers, power OFF the ISP modem and Orbi Router for 1 minute, then power on the modem and let it sync, once it's ready, power ON the Orbi router and walk thru the setup wizard...
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275/highlight/true#M43001Many thanks for your reply.
I'm sorry but my knowledge is very limited! What do you mean by this:-
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?I have reset both the TalkTalk Router and Orbi and set up the Orbi again after reboot but no luck.
It is not much help to suggest I should of contacted TalkTalk before I connected the Orbi, that ship has sailed and I have changed supplier twice before without any problems.
Wongie wrote:
Many thanks for your reply.
I'm sorry but my knowledge is very limited! What do you mean by this:-
What FW is currently loaded? Loaded as in your Orbi router and Sats. Login to the Orbi to find out.
What is the Mfr and model# of the ISP modem the NG router is connected too? This goes back to my question...I have reset both the TalkTalk Router and Orbi and set up the Orbi again after reboot but no luck. If you're using a TalkTalk router AND the Orbi router you must place one in the Acces Point (AP) mode. You can't run 2 routers doing the same job.
It is not much help to suggest I should of contacted TalkTalk before I connected the Orbi, that ship has sailed and I have changed supplier twice before without any problems.
You can still contact TalkTalk and ask for recommendations.
Wongie wrote:
I have been using Orbi fine for many months.
Then I changed my Fibre provider from Sky to TalkTalk.
Does TalkTalk come with its own router?
What you should have done is contact TalkTalk BEFORE you switched and asked how the NG Orbi works with their setup.
