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Forum Discussion
Orbi RBR50 Device Names not Saving
I'm using the RBR50 through my Verizon Router as an AP and I'm trying to change the device names of my connected devices to know which device is which. Initially, when I was setting up the first few devices, I changed their names through the iOS app, and they changed (although one or two I had to do more than once for it to stick). Now I'm attempting to finish with the last few devices and nothing I do makes the name changes stick.
I've tried through the app, but as soon as I refresh, the name and icons revert back to what they started with. I attempted to use the browser client (both with Chrome and Edge), and I had the same problem. In fact, almost none of my changes through the web client made any difference. I have tried rebooting the Orbi router, to no avail. There seems to be no corellation between the devices; they range between iPods to Computers to game consoles, both connected to the Base and to the Satellite.
I'm pulling my hair out!
115 Replies
Having the same issue on v38. Device names not saving. Any solutions out there?
I suggest upgrading your firmware on your RBR50 and RBS50 to v2.5.1.8 to fix the device naming issue. See https://www.netgear.com/support/product/RBR50#download
Vasquezi wrote:Having the same issue on v38. Device names not saving. Any solutions out there?
Well folks I just wanted to wish you poor Orbi owners a fond farewell as I have donated my 2 year old RBK50 Orbi package to charity. 2 years of ever increasing firmware failures have exceeded my patience and I've moved along to Ubiquti. With all of the increasing iterations of Orbi products now I find it difficult to see how firmware updates can be accurately applicable to all of them. The last update bricked my system and I've had enough. How many updates now? More than 25 I think and that, along with poor technical support, has put me on the boat to hopefully greener pastures. I will light a Candle for Y'all and lament a product that comes from a Company that I once trusted for reliable products. Oh well.
@ NETGREAR >> My ORBI setup says no new firmware is available. But I see there is a new version - is this a manual install only?
If you are running v2.5.0.x firmware, it was very buggy and was retracted by netgear. A manual update to v2.5.1.8 is recommended if you are running the v2.5.0.x releases, If you are running v2.3.5.x firmware, it is pretty stable, so it is up to you if you want to upgrade to v2.5.1.8 from it for the latest. Search this forum for v2.5.1.8 for more details.
thrustercat wrote:@ NETGREAR >> My ORBI setup says no new firmware is available. But I see there is a new version - is this a manual install only?
I understand your frustration with the Orbi firmware, I feel the same pain. Technical Support from netgear has been unacceptable. Their firmware team has released buggy firmware too many times and has taken too long to correct the issues. Many cases of their updates breaking and bricking working systems! Thus they turned off their autoupdate of firmware.
Orbipain wrote:Well folks I just wanted to wish you poor Orbi owners a fond farewell as I have donated my 2 year old RBK50 Orbi package to charity. 2 years of ever increasing firmware failures have exceeded my patience and I've moved along to Ubiquti. With all of the increasing iterations of Orbi products now I find it difficult to see how firmware updates can be accurately applicable to all of them. The last update bricked my system and I've had enough. How many updates now? More than 25 I think and that, along with poor technical support, has put me on the boat to hopefully greener pastures. I will light a Candle for Y'all and lament a product that comes from a Company that I once trusted for reliable products. Oh well.
Orbipain wrote:I've moved along to Ubiquti.
I hear great things about Ubiquiti. After you have some experience with it, I would be delighted if you would come back and leave a comparison. How does the performance compare? The cost? What are the feature differences? Does it "do more", or are some features not available. How does support compare?
Two years ago when I was frustrated with my R7000, Orbi was pretty much the "only game in town." (The new Nighthawk mesh had not been released.) Reviews all rated Orbi on top. I do not plan to change until we have WiFi 6 devices in the house that will benefit from a WiFi upgrade, and everybody will be selling WiFi 6 products. I certainly will remember all these Netgear forum discussions when looking for a replacement, and will be browsing reviews and other user forums.
Good Luck
I am on firmware version V1.4.1.42_1.3.4 and upgraded from .30. This exact problem showed up after the upgrade.
So apparently Netgear has STILL not been able to fix this problem.
Pathetic. Looking at other router manufacturers now.
kalyson wrote:I am on firmware version V1.4.1.42_1.3.4 and upgraded from .30. This exact problem showed up after the upgrade.
So apparently Netgear has STILL not been able to fix this problem.
Pathetic. Looking at other router manufacturers now.
This is a bit confusing. The model referenced in the post footer lists Nighthawk, yet this is a user forum for Orbi. V1.4.1.42_1.3.4 is not a firmware release for the RBR50. The latest Orbi firmware for my RBR50 updates device descriptions and types and seems to "stick". While the episode has been dismal, and I remain annoyed to lose the pretty pictures and device types, it is hardly a problem I would consider scrapping a network for. (Buying new WiFi because I'm bored and want to upgrade, sure. But, because device names are not the way I like them?)
- Device manipulation, including the naming of devices and selecting device types is Fundamental to any router operation. NETGEAR can’t seem to understand this let alone fix it. It’s embarrassing that they release such atrocious software behind such quality hardware.
Um, your way behind on FW. v2.5.1.8 has solved the device naming issue. Please manually download it and apply to your RBS first then RBR lastly. Factory reset the system and setup from scratch. Then name your devices. It works.
kalyson wrote:I am on firmware version V1.4.1.42_1.3.4 and upgraded from .30. This exact problem showed up after the upgrade.
So apparently Netgear has STILL not been able to fix this problem.
Pathetic. Looking at other router manufacturers now.
And, the release notes say that versions prior to 212 have to be upgraded to it first.
I can confirm 2.5.1.8 on my RBR50 and RBS50 is stable with device naming restorted.
Same here, upgraded over the weekend and all seems well so far!
- Same issue here and also significant drops of connectivity since the last uNgrade to 2.5.0.38.
- Why is this still an issue if it was reported in Oct of 2019 and now in late February 2020 I am still experiencing the issue. My firmware still says .38 and no updates available. Please help.
Please update to v2.5.1.8. This fixes the device naming issue:
https://www.netgear.com/support/product/RBK50.aspx#download
A factory reset on the RBR maybe needed after the FW udpate.
Bsalyer1 wrote:
Why is this still an issue if it was reported in Oct of 2019 and now in late February 2020 I am still experiencing the issue. My firmware still says .38 and no updates available. Please help.
