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Solved
Orbi RBR50 magenta ring
Router: RBR50: Purchased May 19, 2019, Firmware updated within the last week.
Modem: Comcast TG3482G
Woke up this morning to no wifi, was working last night perfectly, no changes were made.
Solid magenta ring on router
Rebooted router via app 2x
Rebooted modem via app 1x.
Rebooted router via unplug/replug
Rebooted modem via unplug/replug
Called comcast, they did reset and then turned off bridge mode.
Upstream to internet directly via Comcast router/modem is OK, so issue is with Orbi.
What do I do?
SRNIJMU wrote:Just tired it again. Nothing. I didn't change any settings while bridge mode was off. I think I'm going to replace it but it's redicululus that a $500 router would die after a little over a year. I've bought many netgear routers over the years but never again.
If you have not done so, try a factory reset and reconfigure the Orbi router
8 Replies
SRNIJMU wrote:Router: RBR50: Purchased May 19, 2019, Firmware updated within the last week.
Modem: Comcast TG3482G
Woke up this morning to no wifi, was working last night perfectly, no changes were made.
Solid magenta ring on router
Rebooted router via app 2x
Rebooted modem via app 1x.
Rebooted router via unplug/replug
Rebooted modem via unplug/replug
Called comcast, they did reset and then turned off bridge mode.
Upstream to internet directly via Comcast router/modem is OK, so issue is with Orbi.
What do I do?
Did you reconfigure the Orbi router since you had bridge mode turned off?
- Seems like Orbi has lost the ability to connect to internet this morning.
I just got off a call with Xfinity, thinking that it was their issue. But turns out, they have been getting calls from customers with Netgear routers all morning, complaining about loosing internet.
For now I have switched to an older router from a different company and the internet is back on.
Not sure how and where to complain about Netgear issue.- Seems like it just came back online for me. Try yours, we might be back in business.