I have the RBR50 mesh system and it will not work properly after working perfectly for 2+ years. I've done the reset 5+ times and still have no luck. It says it's connected but when I go do a speed test it says its at 2.0 Mbps. No webpages will load, apps, etc. Any suggestions or is the system dead? Thanks!

This worked. I put my Cox modem into bridge mode. Thanks for your help!

I tried to update it multiple times but it says "error".

Will do. I'm assuming I have to do the manual update?

I actually had the same problem not very long ago. Maybe 1 month. My pc - desktop or laptop - just keeps getting disconnected and I'm hardwired via ethernet cat5e. From same machine, I cannot connect to wifi. On the other room, family can watch and stream on roku or use their laptops. I switched ethernet cables - same problems. I bought new cables (cat6) and same results. I downgraded the firmware to last version and same results. I also did a 30-30-30 reset on the router and satellites later, and did a configuration from scratch. It got a little better even after upgrading the firmware to current, which I had before. I really think it's the router. Why so? I cannot get to router via the mobile app or desktop via 192.168.1.1 (or other means on this KB article - https://kb.netgear.com/31142/Why-can-t-I-access-orbilogin-com-or-orbilogin-net). It's been like this for a couple of weeks now. and hwile the network is all working, i cannot get to router. I force a reset (power off) it just sends me for hours of downtime getting it back connected. I bought a new one (same model so I don't have to buy new satellites). just need find time to install now that it's arrived. This is the shortest lived router I've had having issues, coming from a Asus RT-56U that served me for at least twice as long, and it had USB connection ability to a hard drive to treat it like a NAS - a feature thought to come on Orbi but never did.

Orbi RBR50 Not Connecting | NETGEAR Communities

20 Replies

awhipple11
Tutor
Apr 20, 2021
I tried to update it multiple times but it says "error".
- awhipple11
  Tutor
  Apr 20, 2021
  V2.7.2.104
  - awhipple11
    Tutor
    Apr 20, 2021
    Will do. I'm assuming I have to do the manual update?
FURRYe38
Guru
Apr 20, 2021
Has a factory reset and setup from scratch been performed since last FW update?
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
awhipple11 wrote:
I have the RBR50 mesh system and it will not work properly after working perfectly for 2+ years. I've done the reset 5+ times and still have no luck. It says it's connected but when I go do a speed test it says its at 2.0 Mbps. No webpages will load, apps, etc.

Any suggestions or is the system dead?

Thanks!
- awhipple11
  Tutor
  Apr 20, 2021
  Yes, I have done a factory reset probably 5 times today. It reconnects but the internet is still not functioning properly.
  - mrputtputt
    Tutor
    Apr 20, 2021
    you may have same problem as me. i just bought a new one to remove the possibility of any hardware issue on any machine i have. oddly while i cannot go to the router via 192.168.1.1, everything is connecting accordingly.
    
    That's why i spent hours (3 hrs at one point) troubleshooting this with mulitple restarts of ISP modem & router. And doing a new "setup" via mobile app before 30-30-30 reset and one 15 sec reset push also.
    
    Very disappointed it only lasted 2 yrs. But it is what it is and I'm hoping the replacemeent lasts longer since I have no AX devices to leverage a new router for and start over in a sense.

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Orbi RBR50 Not Connecting