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Forum Discussion
Orbi RBR50 not secure website
Hello- I am needing a little assistance on the next steps. We have a Orbi RBR50 with a router and 2 satellites for the past 2 years and have had no issues until I bought 2 gaming PC for a Christmas gift. I not getting a regular wireless connection when tried to setup the gaming PC. The internet keeps kicking the new PC off and they have intermittened connection via wireless. I went into the login to Orbi.com and it says that I do not have a secure connection. I also called support and they want me to pay for a service package. Is this correct? Has anybody else had this issue? I have done a factory reset but still having the same problems. Any suggestions would be greatly appecitated.
13 Replies
Are you just talking when you try to log in through the browser?
If so, theres an link lower on the page to proceed. Can't remember exactly what it says.
what wireless card is in the gaming computer and what driver version is it running?
- Yes, login into the website on a web browser. Support said that I may have been hacked.
Most people who talk to "netgear support" don't actually talk to them. They google for a number and get scam sites because netgear doesn't have a direct # to call. To get a hold of support. You click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you start the support process.So be careful with any place thats saying "You've been hacked and we'll sell you a firewall to stop it". Those are the scam sites.
If you're outside of the 90 day support window, netgear actually uses gearhead for support. They have set prices for either a time period or a single incident support.
There are several issues:
Yes, Netgear provides "90 days of complimentary support" with a new purchase. During that period, a customer may sign up (and pay for) extended support. In over four years on the forum, I have seen exactly one person mention doing that. The rest of us never even looked for the option. That is why most people come to the forum (I certainly did).
The issue of "insecure" is related to the web browser. In recent years, concerns about security have prompted changes in how web browsers operate. Ordinary (http) web connections are send in "plain text" and can be intercepted and read. Secure (https) web connections are encrypted using Secure Sockets Layer (SSL) which relies on digital certificates. Almost every web browser these days prefers a secure connection to any web site and complains if the connection is not. There is usually an option (in tiny type) somewhere on that complaint message to say, "go there anyway". After the first time, the web browser remembers and no longer complains.
The Orbi also has an https version of the web management. That version was 'secured' using registered certificates. Netgear had registered a number of URL's (routerlogin.com, routerlogin.net, orbilogin.com, orbilogin.net, and a couple more) In August of 2019, the SSL certificates expired and were no renewed. I have never seen an explanation for why the certificates were not renewed. (a) Somebody at Netgear forgot to do it? (b) The registration authority decided that it is absurd to have a certificate that says thousands of web sites all over the world are part of the company Netgear and refused to renew the certificate. That fall, Netgear placed a "self-signed" SSL certifiate in the Orbi firmware. (Anyone can create an SSL certificate. Microsoft Outlook has that option.) Unfortunately, web browsers also complain about self-signed certificates. Just tell it to go on anyway.
At this point, you should be able to look at the Orbi Attached Devices page and at the Orbi log file to see what is happening with these two new computers.
There is a difference between (a) not being able to connect to the WiFi, get an IP address and access the internet, (b) getting "kicked off" either the WiFi or the Internet, and (c) specific internet games failing to work. More specific information will help diagnose the issue.
It will also be helpful to know the specific model of ISP device the Orbi is connected to.
Thank you for the response to my question. I contacted tech support again and they said that my hardware is good and the issue is software. I have done a hard factory reset then updated my formaware and still having the same issue. I am Apple user but bought to gaming PC's for Christmas for my kids . The issue that I am able to get on the internet but it kicks them off. I also brought one of the PC's closed to the router and hard wired and it works great. Is there a setting on the PC that I am missing? Is it a sofeware issue? I thought by hard resseting that would fix the problem. Netgear send a page of troubleshooting links but not sure where to look. Thank you in advance for all your help....
Also, the firmware Version that I am updated to is V2.7.3.22
