NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi RBR50 won't let me update apps
All,
I bought my RBR50 (and satellite) in November 2018, and installed in a fios house w/o incident. The unit's internet connection became intermittent last night. I reset the unit, and that mostly solved the problem. However, while I can connect to the internet generally, I am unable to update apps on my ipad. Also, the unit is refusing to connect to me Arlo hub, and it requires username/password credentials for many websites.
I had the problem in February and I can't remember how I resolved it. Can anyone help?
BTW, I try to log in to the Orbi through the desktop login site, and receive an error 41 code that demands that I log into the router, then it rejects my credentials.
Thanks!
Steve
Believe it or not, Netgear customer service solved the problem. The problem was IP address conflict between my router and Fios. I couldn't access the router b/c I stupidly followed their directions to log in (admin/password). It turns out that the password was the new one I assigned to the router. Once I entered that, the unit automatically assigned itself a new IP address, and all was golden.
Thanks everyone!
8 Replies
Does your fios have a combo device thats running in router mode? If you've got a router running in front of the Orbi and the orbi's in router mode, you'll end up with a double nat. Usually doesn't cause issues but its something you can look at.
Thanks for the replies. Of course, I'm trying this from work, when I'm away from my router. I'll have to try these solutions at home. FWIW, I have the black Verizon router that I received with my gigabyte package.
Steve
Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Blueridger wrote:
Thanks for the replies. Of course, I'm trying this from work, when I'm away from my router. I'll have to try these solutions at home. FWIW, I have the black Verizon router that I received with my gigabyte package.
Steve
