Orbi RBR50

Question

I tried to update my Netgear Profile and the website returned an error stating I needed to contact support. However, I can not find anywhere that provides a method to contact support. I then went into my registered products for my recently purchased Orbi router and Orbi satellite. The website states my warranty “expired” on 10/25/19 or roughly 3 months in the future and that the only support I can get now is the “Community” or “Knowledge Base”. This is totally messed up. How does a current customer make contact in any fashion with Netgear?&nbsp;

CrimpOn · Answer

Aruba99&nbsp;wrote:I tried to update my Netgear Profile and the website returned an error stating I needed to contact support. However, I can not find anywhere that provides a method to contact support. I then went into my registered products for my recently purchased Orbi router and Orbi satellite. The website states my warranty “expired” on 10/25/19 or roughly 3 months in the future and that the only support I can get now is the “Community” or “Knowledge Base”. This is totally messed up. How does a current customer make contact in any fashion with Netgear?&nbsp;There are some moderators who have ways to contact Netgear.&nbsp; Try sending a private message to Blanca_O&nbsp;

Aruba99 · Answer

Pardon my ignorance but are you suggesting sending a “tweet”&nbsp;Blanco_O?&nbsp;&nbsp;Or is there a way to send a private message within this “community”?&nbsp;&nbsp;Thanks!&nbsp;

CrimpOn · Answer

Aruba99&nbsp;wrote:Or is there a way to send a private message within this “community”?&nbsp;Yes, when you click on a person's "name", it takes you to their profile page and there is an option to send them a private message.

Blanca_O · Answer

Thank you CrimpOn

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Hi Aruba99

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I'll be glad to help. Please PM your name, email address and device serial number.&nbsp;

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Regards,&nbsp;
Blanca&nbsp;
Community Team

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Aruba99 · Answer

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Orbi RBR50

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