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Forum Discussion
ORBI RBS50 MOBILE CONNECTION
Hello
I have a RBS50 and for the last month and a half I have had major troubles with our mobile devices. The internet will not work on our cell phones, but will the laptop. Is there anything I can do to correct this?
12 Replies
More information would be helpful.
RBS50 is the model number for an Orbi satellite, which is usually sold as a "package" including one Orbi RBR50 router. The router is connected to the Internet Service Provider (ISP) device. Can you confirm that this is indeed the situation, and provide the brand and model number of the ISP device?
Is the issue that:
- The phones do not connect to the Orbi WiFi?
Is there an error message? - The phones do connect to the Orbi WiFi, but do not have internet access?
How is this Orbi system managed?
- Using the Orbi web administration (http://orbilogin.net)
- Using the Orbi smartphone 'app'
- Not managed at all.
Hello,
Yes, sorry I do have the RBR50 and one satellite.
The internet we use is DHCP type isp. Model WG 3526
Our mobile devices see the wifi and it says we are connected, but no pages or apps will open when 'connected'. The Amazon Echo will not connect either. The laptop and ring cameras are fine.
The Orbi system is not managed. I tried to create an account it will not let me via web or app.
Thanks so much for the help. We have not had issues ever with this, this is an issue that has happened in the last month. I was just dealing with it and using data, but finally asked for help.
Kara
I did try again with the correct serial number on the router and I was able to create an account. I am able to log in to manage orbi now.
- The phones do not connect to the Orbi WiFi?
