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Forum Discussion
IamMightyThor
Apr 08, 2017Guide
Orbi RBS50 no 2.4GHz connection to router
RBR50 & RBS50 Firmware V1.8.0.6 - Router and Satellite Came across this the other day, I logged into the RBS50 to see what I could see, I noticed that the image on the main page showed the statu...
CMCHARRON
Aug 02, 2017Aspirant
I need to be able to connect my Samsung galaxy s7 at 2.4ghz to program my wifi smart plugs that only operate at 2.4ghz. The problem is there is only a single SSID now for all bands, and my phone is connecting me automatically at 5...The app will not let me program them while connected at 5ghz. Does anyone know if there is a way to force a connection to the 2.4ghz so I can at least try to put the new SSID and password and get the outlets back up and running. I think because they only support 2.4 they will connect at that once and if I am able to get my phone to connect at 2.4 to reprogram them. They are potensic wifi plugs I got on amazon. They worked very well on my old dual band router that had separate ssid for 2.4 and 5ghz.
- DarrenMAug 03, 2017Sr. NETGEAR Moderator
Is there a setting in the phone to disable the 5ghz because right now you can not force orbi to use 1 band.
DarrenM
- CMCHARRONAug 03, 2017AspirantUnfortunately there is no way to force the phone to connect at a certain band. What I did is hooked up the old router again and changed the SSID of the 2.4 gigahertz to match the new orbi SSID and password. Then I was able to connect my phone reprogram the outlets disconnect all that power back on the ORBI and everything is fine