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Orbi RBS50 reboots everyday
I have an Orbi mesh network... and it has this reboot problem - approximately every day it rebots. Recently I internet supplier upgraded their router and I hoped that would solve the problem ... and for 6 days it worked without rebooting. Now it is back to its normal behaviour of rebooting at random times at least once a day.
I have read the forum - and if you have this problem Netgear has replaced the product ... My problem is that I bought this system in 2018 and I am out of warantee... so I called Netgear to ask about sending it in to them for repair. But no: Netgear do not repair their product - and the suggestion is that I should throw this product away and buy something new... and the person on the phone could help me make a choice of their new equipment.
Personally I find this outrageous. This is expensive kit - clearly there is a design fault that leads to this rebooting issue - but netgear wash their hands of it
Just a small update...
On my ISP router I have enabled DMZ mode that points to the address of the Orbi (192.168.1.10)
On the Orbi I have set it up as a router - and it shares adresses in the family of 10.0.0.1 etc...
The system has now been running 6 days without a problem and without a reboot.
I have also enabled the wifi network on the ISP router (as a backup in case of problems) - and this does not appear to disturb anything.
On the ISP router I have also attached a computer on a fixed address (running linux) that I need to log into from outside - and this continued to work - I have also an internet telephone on the router of the ISP.
The key appears to be using a fixed address for the Orbi - and running the Orbi as a router.
Many thanks to FURRYe38 for their insight.
12 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Traffic Meter.Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
Thanks for the useful information
Firmware V2.7.3.22 (GUI language version V1.0.0.375)
The router supplied by the ISP is a Icotera Model: i4850-00.
The problem I have is that the walls are ~ 1 m thick stone and the Orbi satelites can talk through the wall when they are placed each side...
The reboot usually happens when I am connected to the server unit - and happens during video calls - and this makes it very annoying. I have enabled the WiFI on the Icotera router with a different Wifi name - and this works without problem [i.e. never hangs] so I can join that network if I am making a critical video call.
Each firmware update I hope that Netgear would solve this problem. I have tried many variations to try and find a solution to this continuing rebooting - but so far I have failed. I am not alone with this problem and I would have thought that Netgear would either offer a hardware fix - or fix the firmware - instead their service department say that I should throw it away and buy something new : unbelivable.
I will go through your list of suggestions ... but I fear that there will be no magic solution
What mode is the modem working in? Router or Bridge?
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopYou might try option #3...
