Hi, Everyone Had my orbi system for a few days and really like it.Just dealing with what I think is another bug.Yesterday when I was away from home my remote management wasn't working. When I got home I checked if remote management was turned on. It was. I turned it off and on then remote management worked.Today I'm again away from home and remote management does work, but initially it shows the wrong model number.It shows RBR50. But when I click on the router it then shows my router correctly (RBR40) and 2 satellites.It's just an annoying bug.Thanks

This informatin is related to the registered products and are coming from the "NG Cloud" not from Orbi or the Orbi app. It looks that the RBR40 (and may be other models) are still not defined in the NG Cloud. Christian_R , can you help with this please?

Hi steeve725 Please PM me the device serial number. Regards, Blanca Community Team

What version of firmware do you have in your router and satellite(s)?

Firmware versions;App - 2.2.13.22Router - 2.2.1.210Each satellite - 2.2.1.2.04I noticed when I click on settings in the app, then "about" it also shows RBR50 Thanks

Try updating the system. Manually download the FW files and apply. You need to update the satellites first to v28. Then apply v212 on the RBR then apply v28 lastly on the RBR: https://community.netgear.com/t5/Orbi/New-NetGear-Orbi-20-40-Series-Firmware-Version-2-3-0-28/td-p/1714639/jump-to/first-unread-message I would factory reset the RBR/RBS and setup from scratch after v28 has been applied. steeve725 wrote:Firmware versions;App - 2.2.13.22Router - 2.2.1.210Each satellite - 2.2.1.2.04I noticed when I click on settings in the app, then "about" it also shows RBR50 Thanks

Orbi remote management shows wrong model

21 Replies

Chuck_M
Mentor
Mar 12, 2019
What version of firmware do you have in your router and satellite(s)?
- steeve725
  Guide
  Mar 12, 2019
  Firmware versions;
  
  App - 2.2.13.22
  Router - 2.2.1.210
  Each satellite - 2.2.1.2.04
  
  I noticed when I click on settings in the app, then "about" it also shows RBR50
  
  Thanks
  - ekhalil
    Master
    Mar 12, 2019
    This informatin is related to the registered products and are coming from the "NG Cloud" not from Orbi or the Orbi app.
    
    It looks that the RBR40 (and may be other models) are still not defined in the NG Cloud.
    
    Christian_R , can you help with this please?

Forum Discussion

Orbi remote management shows wrong model