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Forum Discussion
Orbi Router RBR50 No Longer Communicating.
I have an Orbi RBR50, with 3 RBS50 satellites. The system has been working fine, since I purchased it until this past week, when it began dropping the WiFi and blocking the internet (yes, internet works fine). It would reset and work if I powered off the router and rebooted it. Today, it will not reboot and will not connect with the satelittes. The router will either pulse white, or stop and glow white. The Salellites are all pulsing purple. Has anyone had this issue and is there a resolution other than buying a new router.
In advance, thank you for your time and input.
Steve Jernigan
sjernigan3@me.com
19 Replies
- I just started having the same problem 3 days ago. RBR50 goes out at least once a day. If I turn everything off and restart the mesh it starts working again. But then goes out eventually. Sometimes I'll get more than 24hrs, sometimes only 2-3hrs before having to restart. I only have one satellite and it seems fine.
All of that would be good, but at this time, I can't even communicate with the router...
Suggestions?
Thank you.
Having the same issue with new mesh I set up a week ago.
RBR50 with 2 Satellites that are now Ethernet Backhauled ( switched to E-backhaul after first communication event because it took forever for the Sats to resync with router when I rebooted router).
My symptoms. I have RBR50 connected to 2 RBS50 over E-backhaul. Total 30 devices, 15 wireless connected to Orbi and 15 wired to Orbi on Netgear FS108NA Gig switches. Allconnected happily and getting great speed. I hace 200mbs internet connection that I monitor with netmon monitors for connectivity. All device fw at v2.5.1.8
Roughly every other day, my wireless network will start to get flaky and crash ( flaky meaning that I will start to get some intuppted web pages and intermittant connect erros) Usuall within 10min of this starting, all wireless clients will lose all internet but still be connected to the SSID . The wired clients will still have some connectivity. At this point , Orbi app will show router with Magenta icon and the 2 Satellites in green. Within 20 mins , even my wired clients will lose connection ( they are wired through the router for internet. - this may change as I may reconfig Orbi to WAP and reinstall trusty Apple Extreme to serve as router and DHCP if I cant get this resolved.)
To get the network back up, I have to reboot Orbi router, and sometimes the Satellites as well. I have had to do this 5 times in the last 8 days since I purchased the Orbi. ( In contrast, the apple only needed to be rebooted once in 5 years)
It does not help that there is no event logging or error messaging that gets generated by the router to track this. Also, it would be nice if the Orbi app could show if the internet connection is up.
Hopefully there is a known issue that is being worked on? Has anyone experienced this issue and tried going to prior fw release to see if that addresses the issue?
MarkBLesher wrote:Having the same issue with new mesh I set up a week ago.
RBR50 with 2 Satellites that are now Ethernet Backhauled ( switched to E-backhaul after first communication event because it took forever for the Sats to resync with router when I rebooted router).
My symptoms. I have RBR50 connected to 2 RBS50 over E-backhaul. Total 30 devices, 15 wireless connected to Orbi and 15 wired to Orbi on Netgear FS108NA Gig switches. Allconnected happily and getting great speed. I hace 200mbs internet connection that I monitor with netmon monitors for connectivity. All device fw at v2.5.1.8
Roughly every other day, my wireless network will start to get flaky and crash ( flaky meaning that I will start to get some intuppted web pages and intermittant connect erros) Usuall within 10min of this starting, all wireless clients will lose all internet but still be connected to the SSID . The wired clients will still have some connectivity. At this point , Orbi app will show router with Magenta icon and the 2 Satellites in green. Within 20 mins , even my wired clients will lose connection ( they are wired through the router for internet. - this may change as I may reconfig Orbi to WAP and reinstall trusty Apple Extreme to serve as router and DHCP if I cant get this resolved.)
To get the network back up, I have to reboot Orbi router, and sometimes the Satellites as well. I have had to do this 5 times in the last 8 days since I purchased the Orbi. ( In contrast, the apple only needed to be rebooted once in 5 years)
It does not help that there is no event logging or error messaging that gets generated by the router to track this. Also, it would be nice if the Orbi app could show if the internet connection is up.
Hopefully there is a known issue that is being worked on? Has anyone experienced this issue and tried going to prior fw release to see if that addresses the issue?
Here's your problem: v2.5.1.8
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).Has a factory reset and setup from scratch been performed since last FW update?
SJern03 wrote:I have an Orbi RBR50, with 3 RBS50 satellites. The system has been working fine, since I purchased it until this past week, when it began dropping the WiFi and blocking the internet (yes, internet works fine). It would reset and work if I powered off the router and rebooted it. Today, it will not reboot and will not connect with the satelittes. The router will either pulse white, or stop and glow white. The Salellites are all pulsing purple. Has anyone had this issue and is there a resolution other than buying a new router.
In advance, thank you for your time and input.
Steve Jernigan
sjernigan3@me.com
