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Campbellrn93's avatar
Campbellrn93
Aspirant
Apr 07, 2020

Orbi router serial number error

Hello! I am trying to reset my orbi router to a gateway setting to reduce a Strict Nat type but I cannot login as the serial number appears to be an error.

3 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 07, 2020

    Did you walk thru the setup wizard at 192.168.1.1 and setup the router there? You should have created a log in password for the admin account that is used to log into the RBRs web page. Try a factory reset on the RBR with a wired PC and web browser and walk thru the setup wizard. Be sure to write down all important information. 

     

    The serial number is not used for the log in. 

    • Campbellrn93's avatar
      Campbellrn93
      Aspirant
      Apr 07, 2020
      I am attempting to recover my password and username using the serial number. Each time I try to use the serial number it does not accept it.
      • FURRYe38's avatar
        FURRYe38
        Guru
        Apr 07, 2020

        Try a factory reset on the RBR with a wired PC and web browser and walk thru the setup wizard. Be sure to write down all important information.