I have been using Orbi for 2+ years now, generally no problems. For no obvious reason my satelitte has started randomly loosing connection with the router and the ring turns magenta. Both the router and satelite are on firmaware V2.3.1.44 Rebooting re-establishes connection but, short before long it is lost again. The location of both are exactly as they have been for the last 2 years, maybe 25 ft apart, ground floor and first floor. Any help much appreciated.

What is the Mfr and model# of the ISP modem the NG router is connected too? What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected. 25 feet maybe a bit too close. What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? Try enabling Beamforming and MIMO and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Modem - Bell Home Hub 3000 Distance between router and satelite - max 25 ft. Home is 3,000ft My issue is nothing has chnaged on my setup since I've been using this system. Same location, same settings, same modem, same neigibour wi-fi profile (every house around me).

Understand that nonthing may have changed however surrounding environment may have. Also 25 is too close, though it's been running like that, thats not optimal wifi distance as there maybe to much over lap in wifi signal between the router and satellite so the system may have worked however may have been slowly degrading too due to this. Just because it has been working doesn't mean something isn't effecting how it operates. Try a factory reset and setup from scratch and see if this changes anything. Might update to v48 as well.

Just did the .48 upgrade, I always keep up to date. Understand the notion of "just because it was working doesn't mean it was working well". What would an optimal distance be between router and satelite. My setup has always been router on the ground floor and satelite on the 1 st floor. The direct line of sight distance is 25 ft with not even a wall between the two.

30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected. The router alone can cover up to 1100-2000sq feet on it's own. Wifi overlap is key here as well. Router should be on main floor or 2nd floor. Satellite on main or uppor or basement. Mine is setup with Base on 2nd floor and satellite on main floor 40 feet in between. No issues.

Orbi Satelite keeps loosing connection with router

24 Replies

FURRYe38
Guru - Experienced User
Apr 23, 2019
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected. 25 feet maybe a bit too close.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
- GASkinner
  Tutor
  Apr 23, 2019
  Modem - Bell Home Hub 3000
  
  Distance between router and satelite - max 25 ft.
  
  Home is 3,000ft
  
  My issue is nothing has chnaged on my setup since I've been using this system. Same location, same settings, same modem, same neigibour wi-fi profile (every house around me).
FURRYe38
Guru - Experienced User
Apr 23, 2019
Understand that nonthing may have changed however surrounding environment may have.

Also 25 is too close, though it's been running like that, thats not optimal wifi distance as there maybe to much over lap in wifi signal between the router and satellite so the system may have worked however may have been slowly degrading too due to this. Just because it has been working doesn't mean something isn't effecting how it operates.

Try a factory reset and setup from scratch and see if this changes anything.

Might update to v48 as well.
- GASkinner
  Tutor
  Apr 23, 2019
  Just did the .48 upgrade, I always keep up to date.
  
  Understand the notion of "just because it was working doesn't mean it was working well".
  
  What would an optimal distance be between router and satelite. My setup has always been router on the ground floor and satelite on the 1 st floor. The direct line of sight distance is 25 ft with not even a wall between the two.
  - FURRYe38
    Guru - Experienced User
    Apr 23, 2019
    30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected. The router alone can cover up to 1100-2000sq feet on it's own. Wifi overlap is key here as well.
    
    Router should be on main floor or 2nd floor. Satellite on main or uppor or basement. Mine is setup with Base on 2nd floor and satellite on main floor 40 feet in between. No issues.
JEFFP021
Aspirant
Apr 23, 2019
LATEST FIRMWARE AS OF APRIL 2019 ROUTER ON GROUND FLOOR OF TOWNHOUSE CONDO, SATELLITE ON SECOND FLOOR

Satellite was off line , off and on throughout the day, noticed significant speed degredation of wireless devices on second floor where they normally connect to. Turned off MIMO, beamform and Daisy chain and it appears to be up and online for a full day.

will watch and reprt back

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Orbi Satelite keeps loosing connection with router