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Jethro_D's avatar
Jethro_D
Aspirant
May 18, 2020
Solved

Orbi Satellite - one computer has no internet, all others fine

I have an Orbi RBR50 running in Access Point mode. I have about 15 connected devices in my home, usually with about half connected to the main router and half connected to the satellite. All devices work fine with the exception of my work computer (we'll call him "HP"). HP is closest to the satellite and thus typically connects to it; however, it's the only device in my household that says "Connect, No Internet" when connected. The only solution is to unplug the satellite, at which point HP instantly starts working.

 

This has me stumped because all my other devices work totally fine when connected to the satellite.

 

The one difference is that HP is a corporate device and uses Zscaler Private Access cloud-based security services. Could there be something there that's preventing the device from access the internet when it's connected to the satellite (i.e. could it think the satellite is spoofing my WiFi?) or are there any other suggestions to look into that might be within my control at home?

 

Cheers,
Jethro

  • Something to contact the mfr about. If same thing happens with WPA disabled, then I would get the laptop reviewed. 

     

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware version is currently loaded?

     

    Is the HP PC wireless or wire connected to the RBR? 

    Does the HP PC work if it's connected wire or wireless to the RBR if you turn OFF all RBS? 

    • Jethro_D's avatar
      Jethro_D
      Aspirant

      Firmware V2.3.5.30.

       

      HP typically wireless to either RBR or RBS. However, as stated above, no internet connection when wireless to RBS.

       

      HP connects just fine wired to either RBR (when RBS is on or off) and RBS.

       

      Cheers,

      Jethro

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        What happens if you temporarily disable WPA security on the RBR and have the HP connect to the RBR or RBS? 
        Re-enable WPA2 and AES after testing. 

        How old is this laptop? New or old? 

         

        Seems like a wifi adapter issue at the HP...