Orbi satellite disconnecting intermittently

I have been using the orbi set since Jun. Things went perfectly in the first few weeks until July the satellite started to disconnect either from the main router or internet intermittently. Sometimes you could tell it is probably got disconnect from the router from the colour ring but sometimes it just not connecting to the Internet. At all time devices connecting directly to the router work just fine. So should be the satellite issue. I made sure the firmware is most up to date. I raised 2 cases in NETGEAR Support in the last 2-3 weeks got no responses (I am furious! My 90 day complimentary support is almost gone. Yet to find any phone number that I could directly contact in my country). I read some threads it seems someone had similar issues, anyone could share how it got resolved? I worked from home a lot and it is seriously affecting my work efficiency. I used another Netgear router model before never ran into serious issues so never had to contact their support - really fed up with it now. Any suggestions will be appreciated, thank you!