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mikebp's avatar
mikebp
Aspirant
Sep 17, 2020

Orbi Satellite does not see Wired device

I'm connecting a wired Ethernet RTU to teh RBR50 Satellite and when configured for DHCP it is not "seen".

If I configure the RTU device with a static IP - it is seen and connects perfectly.

 

Why is DHCP not working with this device?    OR

Why is the device never seen as "Attached" by Orbi?

 

...been running through all the status and settings in an effort to discover why this is not working!

 

Thanks,

Mike

Installation
Troubleshooting

13 Replies

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  • Mstrbig's avatar
    Mstrbig
    Master
    Sep 17, 2020

    I would say look at the setting on the  device and make sure your DHCP settings are correct. 

    If the problem persists, reset the network settings on the device.

    • mikebp's avatar
      mikebp
      Aspirant
      Sep 17, 2020

      Here is the totality of the device settings:

      NETWORK SETTINGS

      DHCP Enable    [On or Off]      (set to ON)

      IP Addr              [IP field]              grayed out - cannot be edited

      Mask                  [IP field]             grayed out - cannot be edited

      Gateway            [IP field]             grayed out - cannot be edited

      DNS                   [IP field]             empty but can be edited.

       

      The Orbi browser interface sees plenty of wireless and a few other wired devices - but never this device. 

      Unless I set a static IP.

       

      Thoughts?

       
       
      • Mstrbig's avatar
        Mstrbig
        Master
        Sep 18, 2020

        Unfortunately I don't think it is an Orbi issue, or all other devices would have DHCP problems. Can you factory reset the device or reset the network on the device? 

        Is it possible the device is defective? And as CrimpOn asked, can you provide the name of the device that is malfunctioning?