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Forum Discussion

sohammistry95's avatar
Oct 20, 2018

Orbi Satellite poor backhaul Status

Hay guys I owned an RBK40 Orbi WiFi system. I was having little poor speed. After I power cycle the Orbi system and SP Modem, I see backhaul status of the mini satellite is Poor. 

Would anyone could assist me on why the Satellite is having Poor backhaul connection? 

I just want to inform you that I haven't changed any settings on router or didn't moved the Orbi router or satellite to different location. So, I don't know why I'm seeing poor backhaul connection. Secondlly, I don't know how long this has been happening. 

2 Replies

  • Just as another troubleshooting step, Advanced>Advanced Setup>Wireless Settings.. Enable Daisy Chain. Though this may seem counter intuitive, with the last firmware update some (myself for one) are experiencing poor backhaul with Daisy Chain disabled. I am not sure if this will help if you only have one satelite, but worth a try, since it is an easy change to try. 

  • What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Try disabling the following and see:
    MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
    If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. 
    https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275/highlight/true#M43001


    sohammistry95 wrote:

    Hay guys I owned an RBK40 Orbi WiFi system. I was having little poor speed. After I power cycle the Orbi system and SP Modem, I see backhaul status of the mini satellite is Poor. 

    Would anyone could assist me on why the Satellite is having Poor backhaul connection? 

    I just want to inform you that I haven't changed any settings on router or didn't moved the Orbi router or satellite to different location. So, I don't know why I'm seeing poor backhaul connection. Secondlly, I don't know how long this has been happening.