Forum Discussion

Jemill00's avatar
Jemill00
Aspirant
Nov 01, 2020
Solved

Orbi Secure Device Connection

I've been using my RBR50 and Satellite for several months and suddenly a couple devices stopped connecting to the secure side of the router. My Honeywell thermostat and Furbo (dog camera/treat launcher) lost connection and both will only connect to the open, guest wifi networks.  I didn't change any settings on the devices or router.  Both are 2,4GHz only.  I have found no other devices are having issues.  

 

Any ideas/help is appreciated.

  • Jemill00's avatar
    Jemill00
    Nov 01, 2020

    Firmware is V2.7.1.60 and was just upgraded after the issue started.  It did fix it.

    I have engaged the Furbo support and the advised me to separate the 2.4 and 5GHz channels to connect directly to 2.4, 

     

    Thanks

     

     

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 01, 2020

    What Firmware version is currently loaded?

    Was FW updated recently? 

     

    I would contact the Mfr of these devices for additional help and information regarding there products. 

    • Jemill00's avatar
      Jemill00
      Aspirant
      Nov 01, 2020

      Firmware is V2.7.1.60 and was just upgraded after the issue started.  It did fix it.

      I have engaged the Furbo support and the advised me to separate the 2.4 and 5GHz channels to connect directly to 2.4, 

       

      Thanks