I am a new ORBI home user. I installed my ORBI system on 6/9/18 on AT&T -verse 1000. It was setup in ROUTER mode by default. My download/upload speeds were pretty good -- about 600-800 I switched to google fiber 1000 yesterday and saw speeds of 590 -750. The system was upgraded to 2.1.4.16 last night. Now I am getting 515 download and 96 upload. I power cycled the google fiber network+ box and my orbi system. No Joy. Please help! Is there a problem with the firmware? Suggestions?

I have had the same problem with upload speeds since upgrading to the 2.4.1.16 firmware. I have the arlo pro camera's as well and am having trouble with them recording correctly and was told my speed was to slow ( my speed hadn't changed until the new firmware) I am in Australia and have slow speeds but before the upgrade my download speed ranged from .09 -11.15 mpbs, Upload .09 - 1.1mpbs after upgrade download .05 - 10mpbs Upload .05 - .08 mpbs. I have just reverted to the previous firmware and my speeds are back up to download 10.85 - 11.85mpbs, upload 1.0 - 1.1mpbs so there's something with the new firmware that's slowing the upload speed. I'm sure there's another thread with others having the same issue since upgrading. I'm staying on previous version. I did a total reset after firmware upgrade and again after I downgraded to previous version. Resetting is very time consuming and I really don't think we should have to do a total reset after each firmware upgrade.

Same boat. After most recent firmware update, the ORBI is essentially unusable. Latency is super high, download/upload speeds terrible and very sporadic. I can turn ORBI off and plug in my old Nighthawk and get normal speeds. I can even just turn on the wifi of the crappy modem my ISP gave me and speeds are normal. Use the ORBI and internet is miserable. Had been very pleased with ORBI but it's turned off right now as it is unusable due to this crappy firmware upgrade.

After switchign to Google Fiber are you still using the same ISP Modem/ONT? Modem Combo Units:Couple of options,1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router. I would do a full ERASE on the Orbi router then set up from scratch. A FW update has been applied and also you have changed ISP services. After the ERASE, walk thru the setup wizard. Once in the routers web page, do not enable or navgiate to QoS and run the speed test, don't enable Traffic Meter or Access Controls. Others have mentioned that these, when enabled slow down speeds on 1Gb services. So speed test with a wired PC connected to the Orbi router using a web browser and use yoru ISPs speed test site or speedtest.net.

followup ... I worked with netgear support and they suggested I return the system for a new one. I did that today and it was going fine until the firmware upgrade. before the upgrade I had 844 upload and 526 download. when the firmware was completed, it was 96 upload and 453 download. pretty sure the firmware did something

Try a full ERASE on the Router and satellite, this time set up from scratch and set up the router first. Do not touch the speedtest app on the router, or enable traffic meter or access controls. Just do a speedtest with a wired PC connected to the back of the router with a web browser and go to speedtest.net or use your ISP speedtest site. Then set up the satellite after testing. Be sure your ISP modems is in bridge mode or if not, use it's DMZ for the Orbi routers IP address.

ORBI slow upload after 2.4.1.16 firmware update

14 Replies

FURRYe38
Guru - Experienced User
Jun 22, 2018
After switchign to Google Fiber are you still using the same ISP Modem/ONT?

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router.

I would do a full ERASE on the Orbi router then set up from scratch. A FW update has been applied and also you have changed ISP services. After the ERASE, walk thru the setup wizard. Once in the routers web page, do not enable or navgiate to QoS and run the speed test, don't enable Traffic Meter or Access Controls. Others have mentioned that these, when enabled slow down speeds on 1Gb services. So speed test with a wired PC connected to the Orbi router using a web browser and use yoru ISPs speed test site or speedtest.net.
- Hamstar
  Guide
  Jun 24, 2018
  followup ...
  
  I worked with netgear support and they suggested I return the system for a new one. I did that today and it was going fine until the firmware upgrade. before the upgrade I had 844 upload and 526 download. when the firmware was completed, it was 96 upload and 453 download. pretty sure the firmware did something
  - FURRYe38
    Guru - Experienced User
    Jun 24, 2018
    Try a full ERASE on the Router and satellite, this time set up from scratch and set up the router first. Do not touch the speedtest app on the router, or enable traffic meter or access controls. Just do a speedtest with a wired PC connected to the back of the router with a web browser and go to speedtest.net or use your ISP speedtest site.
    
    Then set up the satellite after testing.
    
    Be sure your ISP modems is in bridge mode or if not, use it's DMZ for the Orbi routers IP address.

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ORBI slow upload after 2.4.1.16 firmware update