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Forum Discussion
Orbi suddenly doesn't allow sites, even irs.gov
Bought Orbi system in December and it has worked well, but suddenly doesn't allow random sights that it didn't limit before. One of the sites is even irs.gov to pay our quarterly taxes. Called Netgear Customer Support who said they wouldn't help unless I paid the fee for their services. Pretty sad an eight month old product randomly doesn't work and Netear refuses to support it. Tried talking to a manager and "all were busy" and refused to allow me to talk to anyone.
What are my free options to get support for a product I spent over $300 on only eight months ago??
10 Replies
Model is RBR50 and I had an Armor subsciption and turned it off. Doing this allowed me onto certain sites that were blocked -- like irs.gov -- but still won't allow others like my online banking. Very disappointed.
IF the sites had been working before and you haven't made any changed to orbi since installing it, it would NOT be Orbi that is blocking web sites.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Do you have Armor or Circle enabled?
I directly connected the ethernet cable from my laptop to the modem and had no issues loading the sites. When I disconnect my phone from the wi-fi and load the sites I don't have any issue either. But if I use wi-fi on either my laptop or phone I have issues.
Circle wasn't enabled. Armour has been enabled since we installed the router back in December and we've never had any issues with it. I turned that off and am still not able to get on those sites.
Updated my Orbi firmware and still not having any success with those sites.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Try a factory reset on the RBR and setup from scratch again. I would power OFF the ISP Modem for 30 seconds as well while you factory reset the RBR. Be sure not to enable Armor or Circle as well.
